Any discounted line rental quoted, for example "12 Months Half Price" or "8 Months FREE" is a redemption offer where Mobiles.co.uk will refund you the amount in installments at set points throughout your contract. Mobiles.co.uk have no way to apply discounts directly on to your monthly bill as only the networks have access to bills. We ask for a copy of your bill simply to prove that you are still paying for the contract.
There has been some bad press recently about "rogue dealers" who do not pay cashback, so it is important that you have confidence in the retailer. Our awards reflect our commitment to both customer service and the best possible value, and our track record is one of unparalleled customer satisfaction. We recommend you check the background of any company you are considering buying from to ensure you actually receive the discounts or gifts you are entitled to.
We have been trading online at www.mobiles.co.uk for over 15 years, and were acquired by The Carphone Warehouse in July 2007. All of our deals are fully backed by Carphone Warehouse, which is a multi-billion pound company listed in the FTSE 250.
When to claim depends on your cashback amount and the length of your contract. Bills submitted will need to be received within 60 days of the date on that bill. For full details on which bills to send us and when to claim your line rental discount, please visit our comprehensive cashback page accessible in the left hand menu under useful links - customer services - cashback claims. Once a claim is approved, cashback will be sent as a cheque within 28 days from the date we confirmed payment. No other online mobile phone retailer offers such fast payment!