Delivery Information


Delivery Times


Yodel Royal Mail
Order Placed Order Placed
Mon - Thu before 1pm Mon - Thu before 4pm
Order Delivered Order Delivered
Next day 7:30am - 6pm Next day 7:30am - 1pm
Order Placed Order Placed
After 6pm Thu - 12pm Sat After 4pm Thu - 4pm Fri
Order Delivered Order Delivered
Following Mon 7:30am - 6pm Following Mon 7:30am - 1pm
Order Placed Order Placed
After 12pm Sat - 6pm Mon After 4pm Fri - 4pm Mon
Order Delivered Order Delivered
Following Tue 7:30am - 6pm Following Tue 7:30am - 1pm

SIM Only Delivery

If you have ordered any of our SIM Only contract or SIM Only Pay As You Go SIM cards, your SIM will be delivered by 2nd Class Royal Mail. The reason we do this is to make it a lot more convenient for you, as you don't need to worry about making sure that someone is at home just to receive delivery of a SIM card, it will just be posted through your letter box without having to sign for the parcel.

Delivery is important

As a web store, we know that how our customers receive their products is very important – it’s a key part of the buying experience. All orders placed before 4pm will usually be despatched the following working day meaning you get your phone quicker!

We understand you may have a preference when it comes to which delivery service you use.

*Delivery to Northern Scotland and UK offshore locations may take up to 3 days


    Yodel

    Yodel offer next working day delivery and applies to the majority of UK mainland addresses.

  • Monday to Thursday - orders placed prior to 4pm delivered next working day between 7.30am and 9.00pm
  • Friday - orders placed prior to 4pm on Friday delivered the following Monday, again between 7.30am and 9.00pm.
  • Saturday - orders placed after 4pm on Friday and before midday on Saturday will be delivered the following Monday. Orders placed after midday will be delivered Tuesday
  • Sunday - orders placed on Sunday will be delivered the following Tuesday.

    Royal Mail

  • Monday to Friday - orders placed prior to 4pm delivered next day before 1pm
  • Saturday - orders placed after 4pm on Friday and before midday on Saturday will be delivered by 1pm Tuesday, but in our experience are generally delivered by 1pm Monday. Orders placed after midday will be delivered Tuesday
  • Sunday - orders placed on Sunday will be delivered the following Tuesday

UK Offshore Deliveries

Certain remote areas and offshore locations may take longer than 3 - 5 working days and be delivered in normal working hours between 7:30am - 5:30pm.

    Deliveries to Northern Ireland can take up to 2 working days longer.

    Deliveries to the Scottish Highlands and Islands (including Isles of Scilly, Isle of Man and Scottish Islands) may take 2-3 working days longer.

    Deliveries to the Channel Islands and The Isle of Wight can take 1-2 working days longer. This can be longer if an item is held at customs.

How can I track my delivery?

    Yodel

    You can track the status of your delivery using your Yodel tracking number supplied in the Despatch Notification email we sent you. This number usually begins with JD followed by 16 digits.

    1) Go to the Yodel website

    2) Enter your Yodel tracking number and postcode in the track your parcel box and click GO.

    3) The current status of your order will appear on screen along with any previous tracking history.


    Royal Mail

    1) Go to the Royal Mail website

    2) Enter your tracking number in the Track & Trace box.

    This number will contain 13 digits and end in GB and would have been supplied in the Despatch Notification email we sent you.

What do I do if I miss the delivery?

Due to the value of the goods being sent, a signature will be required to accept delivery. In the event that you are out when the delivery driver calls, don't worry, you can simply re-arrange delivery or collect your new phone from your local depot:


    Yodel

    If you miss delivery a card will be left by the courier with contact details for arranging a 2nd attempt at a more suitable time. If no contact is made then the courier will attempt to deliver again the next working day. Yodel will try to deliver 3 times before storing the item at your local Yodel Service Centre where it will remain for a maximum of 7 days before being returned to our warehouse.


    Royal Mail

    If you miss delivery Royal Mail will leave a 'sorry, you were out' card which you can use to re-arrange delivery or visit your local sorting office and collect yourself.

The small print

  • We only deliver to the credit/debit cardholders address as this information provides the necessary identification verification required to process the order.
  • Orders will be despatched for next working day delivery on the basis they pass all necessary network, identification, security checks and that stock is available.
  • Items will be stored for 7 days at your local depot before being returned to our warehouse.
  • For collection from a Yodel depot, a proof of identification such as passport, driving licence, credit/debit card or a recent, paid utility bill is required. Please contact Yodel before picking up your order and allow 48 hours between calling and collecting.