ALWAYS FREE - another of our promises to you. Regardless of what you order we won't charge you to receive it. All handsets are delivered by courier, which we believe makes the process of receiving your new phone secure, reliable and most of all FREE.

Delivery timetable

As often as possible we aim to deliver your parcel the next day. Your delivery time is based on when you ordered. This is all detailed in the table below:

Your order Delivered by Orders placed Tracking delivery
Mon-Thu
before 6pm
After 6pm Thu
- 12pm Sat
After 12pm Sat
- 2pm Mon
Your new contract or upgrade Next day delivery
7:30am - 6pm
Following Monday
7:30am - 6pm
Following Tuesday
7:30am - 6pm
click here
Your new Pay As You Go phone Next day delivery
7:30am - 6pm
Following Monday
7:30am - 6pm
Following Tuesday
7:30am - 6pm
click here
Your new SIM only contract Delivery within 3-5
working days
Delivery within 3-5
working days
Delivery within 3-5
working days
No tracking available

There are exceptions to this:

  • Last order Monday 23rd 3pm for Christmas delivery.
  • Orders placed on the December 24th, 25th and 26th will have an expected delivery of Monday 3oth December.
  • If you live in Northern Scotland/UK offshore locations, where delivery may take up to 5 working days
  • If you do not meet our network acceptance or our security criteria - If you think this may be the case, log in to your personal account here to find out
  • If we need further information - If you think this is the case, log in to your personal account here to provide the information we need to complete your order
  • If an item is out of stock, we will email you regular updates to keep you in the know