If you miss delivery the courier will leave their contact details to arrange a second attempt at a more suitable time. DHL will try to deliver three times before holding the item at your local service centre where it will remain for 7 days ready to be collected.
Orders to the following locations will be delivered between 7:30am - 5:30pm and take a minimum of 2 working days.
Please consult the delivery section of our Help and Support page for specific timescales.
| Location | Postcodes |
| Aberdeen | All AB postcodes |
| Dundee | DD9 - 11 |
| Dumfries and Galloway | DG6 - 9 |
| Scottish Borders | EH46, TD3, TD11 |
| Stirlingshire | FK18 – 21, G63 |
| Dunbartonshire | G60, G82 |
| Argyll and Bute | G83 – 84, PA20 – 78 |
| Western Isles | All HS postcodes |
| Isle of Man | All IM postcodes |
| Highlands | IV1, IV5 – 9, IV25, IV28, IV63, PH49 - 50 |
| IV2 – 3, IV10 – 24, IV26, IV30 – 32, IV36, IV40, PH20, PH23 -26 | |
| IV4, IV41 – 49, IV51 – 56, PH 30 – 44, All KW | |
| Ayrshire | KA27 - 28 |
| Lanarkshire | ML11 - 12 |
| Perthshire | PH17 -19 |
| Shetland Isles | All ZE postcodes |
| Scilly Isles | TR21 – 25 |
| Northern Ireland | all BT postcodes |
| Channel Islands* | all GY and JE postcodes |
*By DHL International Air Express