Help and Support

Of course! We will be happy to discuss a specific deal or tariff and can offer impartial advice to help find the best deal for you. Simplay call 0871 220 3580 and one of our friendly sales advisors will discuss your query with you in more detail. Please note: Charges for calls from landlines and mobiles may vary.

Release dates are constantly changing in the mobile phone market, so it is difficult to supply a definite date on our website for coming soon handsets. However, you can easily be kept informed on when a specific handset is released and becomes available for pre-order by supplying us with your email address on the relevant handset page. We will then email you with updates including letting you know as soon as the phone is released and in stock.

If you are nearing the end of your contract and would like to keep your existing mobile number and stay on the same network, there are many Upgrade options available. We offer free handsets with a number of upgrade deals on Orange and O2, simply click here to browse our selection. You can also contact our Upgrades team on 0871 220 3583, who will be able to supply free impartial advice about specific deals.

Please note: Charges for calls from landlines and mobile phones may vary.

When upgrading your phone you may get a new SIM card with your handset, if this is the case your current number will be ported over to your SIM within 5 days of receiving it. If not simply just put your current SIM card into your new handset and you are ready to go. Depending on your network this may vary so please see the information below:

Orange Customers: You will receive a new SIM card with your newly ordered handset and your old number will be ported over to your new SIM within 5 days of receiving it. Backing up numbers from your old SIM is encouraged as it will cease to work once the number porting is complete.

O2 Customers: You will retain your existing SIM card and only receive a new handset with your order; therefore you will be able to use the same number from day one.

Please note: If you have changed your tariff as part of your upgrade, please bare in mind that this may not take effect until your next billing date. For confirmation of when your new tariff will be active on your account please contact your service provider directly. Orange can be contacted on 150 and O2 on 202 from your handset.

For a full breakdown of network tariffs including pricing and bundle information, please visit our network pages by clicking on the relevant logo at the top left hand side of our homepage. Select one of the links from the network banner at the top of the network page which contains comprehensive information on the provider, from tariff guides and call charges to additional benefits and services.

It is always recommended you read through our Terms and Conditions before buying your phone. Please click here to view our terms.

Refurbished handsets are phones that have been sent out to new customers but returned under the 7 day money-back guarantee. Once returned they are fully inspected, tested and reboxed by qualified Carphone Warehouse engineers, then resold as 'Refurbished'. They will contain the handset, battery and manual only. Refurbished handsets allow us to offer even better deals to you, whilst still maintaining the high level of quality you'd expect from a new handset.

Our competitive deal strength allows us to offer fantastic free gifts with your handset, from automatic cashback and discounted line rental, to physical gifts including gaming consoles and laptops. We were the first on-line retailer to offer such gifts with contract and are one of few that despatch them at the same time as your new handset. For more information on free gifts please click here.

As a web only retailer, we understand the importance of safety and the concerns about supplying sensitive information over the internet. With this is mind Mobiles.co.uk uses industry-leading SSL Encryption which keeps your data safe and confidential. We are also members of the Internet Shopping Is Safe scheme. For further details please read our site security page.

Sometimes the network provider of your new pay monthly contract will request a deposit prior to connection in order for you to successfully pass a credit check. We will contact you during the credit check process to confirm you are willing to proceed before continuing with the order. This deposit is then refunded by the network and issued as line rental credit onto your contract after 3 months. At this point you can also request your refund by cheque if you prefer. Please note that Mobiles.co.uk are not responsible for refunding deposits.