We no longer offer VIP Gadget Helpline as part of our service.
However, if you are an exisiting customer and would like to contact the Gadget Helpline, please visit their website.
Your on-going technical support will be charged at £23.94 every six months by direct debit (equivalent to just £3.99 per month), separately from your mobile phone bill, after your one month free period is up.
The 1-month free trial will automatically be supplied to you when you receive your handset. After the first month you simply pay a premium once every 6-months of £23.94 (equivalent to just £3.99 per month) by Direct Debit to "Talk Me Through It". This service gives you the reassurance that you can simply pick up the phone, dial a 5p-per-minute number, speak with the Technical Support Team who are based in the UK, and get your query answered quickly and easily!
TMTI can be cancelled at any time after your account has been finalised, which is usually two or three days after delivery. You can also cancel during the free trial, by simply contacting TMTI or ending the Direct Debit instruction. A more detailed explanation of the service provided will be posted or emailed to you shortly after your new handset arrives.