Contact Us

Sales Team
0330 678 1450

Order online for a fast, free, delivery

Monday - Friday 9.00am - 7.00pm

Saturday - 9.00am - 5.30pm

Sunday - Closed

Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account

Delivery Information

Everything about your delivery

ALWAYS FREE - another of our promises to you. Regardless of what you order we won't charge you to receive it. All handsets are delivered by courier, which we believe makes the process of receiving your new phone secure, reliable and most of all FREE.

How it works

How it works for handsets and free gifts

We've teamed up with DPD to deliver all our handsets. With them, you'll get a notification of the hour your parcel will be delivered. So no more waiting in all day for the van to arrive. They also have an app so you can be kept upto date on all your deliveries via your mobile.

DPD card

Receiving your handset is easy as 1,2,3.

  1. You complete your order with us and receive confirmation that your items are out for delivery
  2. DPD will send you an email or text confirming your delivery date, with the option to change
  3. On the day of delivery you'll receive another email or text confirming the hour it will be delivered and by who. You'll also be given a PIN which you must provide to the driver

How it works for SIM cards

We send your new SIM out through Royal Mail 2nd Class straight to your door. Please allow up to 3 - 5 days to receive your SIM.

SIM card

Delivery timetable

As often as possible we aim to deliver your parcel the next day. Your delivery time is based on when you ordered. This is all detailed in the table below:

Waiting for your order?

Your new contract or upgrade

DPD logo

Orders are delivered by DPD.

Orders placed
Delivery estimate
Before 8pm
Next day delivery
After 8pm
Two day delivery

Your new SIM only contract

Royal Mail logo

Orders are delivered by Royal Mail within 3-5 working days.

No delivery tracking available

There are exceptions to this:

  • If you live in Northern Scotland/UK offshore locations, where delivery may take up to 5 working days
  • If you do not meet our network acceptance or our security criteria - If you think this may be the case, log in to your personal account here to find out
  • If we need further information - If you think this is the case, log in to your personal account here to provide the information we need to complete your order
  • If an item is out of stock, we will email you regular updates to keep you in the know

Track my order

There are a couple of ways to track your order

  1. With DPD click here to track your order. You'll need your parcel number which is on any texts or emails you've received
  2. Or why not download the DPD app here and be kept upto date on all your deliveries via your mobile
  3. You can track the status of order by simply logging in to your My Account area. From here you can track and get the current status of your order

I haven't received any emails about my delivery

We aim to keep you up to date with the progress of you order. To save you having to call, you can track your order progress in your My Account area by clicking here. If we need extra information from you or the handset you have chosen is out of stock, your personal account will tell you everything you need to know.

I've got a missed delivery card

If for any reason you miss your delivery slot DPD will leave a card that looks like this:

DPD will then try again the next working day. The card will have a phone number allowing you to arrange a delivery day to suit you or to collect from your nearest depot.

DPD card

Can I change my delivery address?

We understand that you may not be available when DPD come to deliver, however we're not able to change your delivery address once your order has been processed.

Contacting DPD

To contact DPD simply visit their website at

To track your order click here or to contact their customer service team click here

Northern Scotland/Offshore UK Deliveries

Delivery to Northern Scotland and UK Offshore locations may take up to 5 working days. A full list of all postcodes where next day delivery is not available can be found below:

Location Postcode area Delivery
Aberdeen All AB postcodes Up to 2 days
Dundee DD9 - 11 Up to 2 days
Dumfries & Galloway DG6 - 9 Up to 2 days
Scottish Borders EH46, TD3, TD11 Up to 2 days
Stirlingshire FK18 - 21, G63 Up to 2 days
Dunbartonshire G60, G82 Up to 2 days
Argyll and Bute G83 - 84, PA20 - 40 Up to 2 days
Argyll and Bute PA41 - 78 Up to 3 days
Western Isles All HS postcodes Up to 5 days
Isle of Man All IM postcodes Up to 2 days
Highlands IV1, IV5 - 9, IV25 Up to 3 days
Highlands IV28, IV63, PH49 - 50 Up to 3 days
Highlands IV2 - 3, IV10 - 24 Up to 4 days
Highlands IV26, IV30 - 32, IV36 Up to 4 days
Highlands IV40, PH20, PH23 - 26 Up to 4 days
Highlands IV4, IV41 - 49, IV51 - 56 Up to 5 days
Highlands PH30 - 44 Up to 5 days
Ayrshire KA27 - 28 Up to 2 days
Lanarkshire ML11 - 12 Up to 2 days
Perthshire PH17 - 19 Up to 2 days
Shetland Isles All ZE postcodes Up to 3 days
Scilly Isles TR21 - 25 Up to 3 days
Northern Ireland All Bt postcodes Up to 2 days
Channel Islands All GY & JE postcodes Up to 5 days

To track your order click here or to contact their customer service team click here

FAQs and troubleshooting

Cancelling or changing my order

If your order has not been despatched (we will send an email when it has), call our customer services team on 0330 678 0520 to cancel or amend it.

If we've already sent your item, you may be able to return or exchange it. Please visit our Exchanges and Returns section here for more information.

There are items missing from my order

If you've received your order but something is missing from the box, you should to call us on 0330 678 0520

I've tracked my parcel and it's showing as delivered, but I haven't received it

We're really sorry to hear you're having problems with delivery of your parcel. Firstly, check with other household members to see if they have the parcel.

If you are still unable to locate your parcel, our customer services team would really like to help.
You can contact them by calling 0330 678 0520.