Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Contact Us

Sales Team
0330 678 1450

Buy online for fast, free and no contact delivery

Monday - Friday 8.00am - 8pm

Saturday & Bank Holidays - 9.00am - 5.30pm

Sunday - Closed

Customer Services Team
0114 452 9665

Monday - Friday 9.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm


Speak to our customer service agents via Live Chat

Alternatively email our agents by login into your My Account

My Account

EE Mobile Phone Upgrades

Treat your smartphone to 4GEE, the UK's fastest mobile internet connection. Upgrading with EE couldn't be easier, and you can keep your old number too.

Load More Deals


Can I upgrade with

Yes. If you are an existing EE customer you can upgrade with even if you didn't get your contract with us originally.

How does upgrading with work?

If you are looking to move to a different deal with EE then simply browse through our range of upgrade deals and choose the one that is right for you and we'll take care of the rest. Because you are upgrading you'll be remaining on the same network meaning it's easy to keep your same number.

What if I want to keep my current phone?

If you are happy with your current handset but still want a different deal you might want to upgrade to a sim only plan. Find out more about our EE SIM only deals.

Will I get a new SIM card when I upgrade?

If you want a new phone as part of your upgrade, keeping you existing SIM card depends on whether or not it will fit in your new handset. As an existing EE customer we will send you a new multi-SIM if one is required. These SIMs can be easily adapted to match all popular SIM sizes used in the likes of Samsungs, iPhones and other leading handsets.

Can I upgrade from a SIM Only plan to a contract with a new phone or vice versa?

The term 'upgrade' may be misleading - really it just means extending the relationship you have with your existing network beyond your current term or contract. If you got your existing contract with a new phone but are still happy with your handset and want a EE SIM only plan, then you can 'upgrade' to SIM only. If you want to move from SIM only to a contract with a new phone that's fine too.

Why Upgrade with EE?

Get amazing perks for staying with EE, such as Wi-Fi calling, Free EU Roaming, Free Apple Music for 6 months (unless previously claimed), Data Caps - Never go over your limit.

When can I upgrade with EE?

It's best to login to your 'My EE' account on the EE website or text 'UP' to 150 which will inform you of your upgrade status. Typically if you have less than 45 days before the end of your current phone contract renewal you should be eligible for an upgrade.

Can I upgrade my phone early on EE?

If you are a SIM only customer on a 12, 18 or 24 month contract or have had your current contract for more than 6 months but it is less than 45 days until the end of your contract you may be eligible for an early upgrade however this will incur and early upgrade fee. It is advisable you check online in your 'My EE' account or call EE on 150 to confirm this.

Related Blogs

The benefits of choosing EE

Offering great value for money as well as more 4G coverage across the UK than any other provider...

Which iPhone is right for you?

Are you tempted by the latest iPhone? Or would a device from a slightly older generation serve your needs?

S8 vs S8 Plus: Spot the difference

Eagerly anticipated by tech experts and smartphone lovers alike, Samsung's brand new S8 series is finally here.

*The voucher code SAVE10UPG is limited to contract and upgrade phone deals with an upfront cost of £10 and above. SAVE10UPG voucher cannot be used with any iPhone X or in conjunction with any other offers, including but not limited to cashback and voucher code sites. In the event a voucher is used, other cashback and voucher codes will be superseded by this offer. Voucher codes do not apply discount to monthly line rental. reserve the right to decline voucher offers, which do not follow our terms and conditions outlined.