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Refurbished phones

Our deals come with a 'refurbished' mobile phone. This means you can get a great phone, in full working order, for even better value than if you bought a 'brand new' version.

What are refurbished phones?

Refurbished phones have been returned to us by customers who bought them and then returned them under our 14-day money back guarantee. All these phones are fully inspected, tested and repackaged by our qualified engineers. They all come with a 12-month Carphone Warehouse warranty.

How are refurbished phones different?

A refurbished phone will come in a different box to the original. The box will always include the handset, battery, and charger. You can download the manual for your new refurbished handset from the manufacturer's website. We can't guarantee that any other accessories will be included. There may be slight cosmetic flaws to a refurbished phone or its box - these will not affect the phone’s performance in any way.

What if a refurbished phone is out of stock?

We can't guarantee when refurbished phones will become available again once they are out of stock. If the deal you order is out of stock we'll do our best to get hold of a phone for you. If your order will be delayed we'll contact you to say so. Then, unless you tell us otherwise, we'll cancel your order.