Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Contact Us

Sales Team
0330 678 1450

Buy online for fast, free and no contact delivery

Monday - Friday 10.00am - 6.30pm

Saturday - 9.00am - 5.30pm

Sunday - Closed

Customer Services Team

Speak to our customer service agents via Live Chat

Alternatively email our agents by login into your My Account

My Account

Huawei at Mobiles.co.uk

There will be changes to how you use your phone and apps you may not be able to use.

Huawei Logo

Information before you buy

What operating system will this device have?

The new Huawei P40 Series will come with pre-installed Android 10 AOSP (Android Open Source Project) with EMUI10, Huawei's self-developed platform.

The devices will also have the Huawei AppGallery pre-installed, which is the official app distribution platform for Huawei smartphones and tablets, it is the 3rd largest app marketplace in the world available in more than 170 countries. It is an app store where users can easily and securely discover, find and download thousands of apps from around the world.

What is the Huawei Mobile Services (HMS)? And how is it different to Google Mobiles Services (GMS)?

Both HMS and GMS are running Android Open Source Project (Android system) and they both support Android apps. However, some Android apps that require Google support won’t work properly on the Huawei Mobile Services (HMS) platform.

Huawei is working with global app developers to continuously improve the Huawei Mobile Services (HMS) platform to offer premium user experience.

Will the absence of Google Mobile Services (GMS) affect me from using Facebook, Twitter and other apps?

Yes, however, this is largely dependent on the app you desire and how you choose to install it.

Huawei has many apps in the Huawei AppGallery, however, it is recommended you transfer most of your existing apps such as WhatsApp, Instagram, Facebook and Spotify via the Phone Clone app from your current handset to your new Huawei device.

There are also download links for some apps like Facebook and WhatsApp, which can be found in the AppGallery, or you can download them directly from their websites.

Not all apps will have been optimised by developers for Android AOSP therefore individual app experiences may vary.

Unfortunately, there will be some Google apps like Google Maps, Photos and Gmail that are not supported, though there are alternatives, such as ‘TomTom’ and ‘HERE WeGo’ for navigation and Gmail can still be accessed via Huawei Email, which comes pre-installed on your device.

How do I get my apps onto my Huawei device without the Google Play Store?

Huawei recommend you transfer most of your existing apps such as WhatsApp, Instagram, Facebook and Spotify via the Phone Clone app from your current handset to your new Huawei device.

The pre-installed Huawei AppGallery has a lot of the top apps available including Depop, TikTok, Microsoft Office and many more. It also includes download links for apps such as Facebook and WhatsApp. These can be downloaded directly from the app’s website.

Please note that not all apps will have been optimised by developers for non-Google Mobile Services (GMS) devices therefore individual app experiences may vary.

What if I can't find my desired Apps in the Huawei AppGallery?

Huawei recommend you transfer most of your existing apps such as WhatsApp, Instagram, Facebook and Spotify via the Phone Clone app from your current handset to your new Huawei device.

If you cannot find an app in HUAWEI AppGallery, try the below options:

1) Using Huawei Phone clone App can bring over most of the UK top apps

2) You may also try using the app’s website to access a download link or try using the Web Browser version

3) Please add the app name to Wish list within AppGallery. We will then notify you when this app is available in Huawei AppGallery.

Huawei is working with global app developers to continuously improve the Huawei Mobile Services (HMS) platform to offer user experience.

Are you able to help me install Google Mobile Services (GMS) if I purchase a Huawei Handset?

Huawei’s new handsets are not compatible with Google Mobile Services (GMS). However, all Huawei smartphones come pre-installed with the Huawei AppGallery and easy-to-use apps such as Huawei Browser, to easily browse the web, and Huawei Cloud, for safe and secure cloud storage.

Google services such as YouTube and Google Maps, can be used via the Huawei Browser, simply by visiting the destination web page online

Can I use Google Search on Huawei Browser?

You can use the Huawei Browser to open the home page of Google Search for searching.

Can I migrate my contacts, photos, calendar by Phone Clone?

Phone Clone can be used to migrate most of the data, such as your contacts, photos, and calendar.

How can I contact Huawei’s customer service?

There’s a team on hand ready to support you with any questions you have on your device.

Telephone: 0800 088 6700

Online chat: https://consumer.huawei.com/uk/support/

Huawei App Gallery Hero

Explore Huawei App Gallery

Access a new world of apps on the Huawei P40 Series using the Huawei App Gallery.

We have over 390M active users in over 170+ countries and more than 45,000 apps, and it keeps getting bigger!

You can access everyday apps through the pre-installed HUAWEI AppGallery including a variety of services including maps, email & video.

All Huawei devices continue to get all security updates and our AppGallery features a 4-layer detection mechanism to ensure apps featured are safe to download and use.

Huawei App Gallery Mobile

How to get your favourite apps

Phone Clone Mobile
Phone Clone

Get top apps in the AppGallery

Simply search the name of the app in the AppGallery – we have multiple ways for you to get your apps.

Use the phone clone app to transfer data including apps, contacts and photos.

This works best from Huawei and Android devices.

You can easily transfer all your apps, contacts, data, files and photos from your old smartphone to your new smartphone, in a few simple steps.

Install the Phone Clone app (available on the AppGallery, Google Play Store and App Store) on your old phone and select "Old phone".

Open the same app on your new HUAWEI smartphone and select “New phone” specifying the brand of phone you are transferring data from – HUAWEI, Android and iPhone.

At this point, just scan the QR code of your new smartphone and it's done: your apps and data are transferred!

Downloading apps from AppGallery

Simply browse and download the apps you need, as you would using any other app store.

Our AppGallery has a 4-layer security detection mechanism to ensure apps features are safe to download and use.

Huawei App Gallery
WhatsApp

Top apps with official links

Download top apps like Facebook and WhatsApp using official links to download that we have provided within the AppGallery.

Access Quick Apps

Search in AppGallery to use Quick Apps.

Quick Access
WhatsApp
Wishlist

Wishlist

To make sure we keep adding apps that you want to the AppGallery, add to the wishlist in the AppGallery and we’ll notify you when it’s onboard!

Other app stores

We recommend using the Huawei App Gallery to download your apps however, you are able to use any other app store alternatives you wish to get apps.

For support with the Huawei AppGallery and getting your favourite apps, you can visit the Huawei Community where our Huawei Fans are on hand to help!

Visit the Huawei Community
Loading...