Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Talk to Us

Sales Team
0330 678 1450

Monday - Friday 9.00am - 8.00pm

Saturday 9.30am - 6.00pm

Customer Services Team
01509 615 474

Monday - Friday 9.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm

or

Login to your My Account to track you order, claim your cashback or update your details

My Account

Huawei & Google – advice for customers

What’s happened exactly?

Following the US Government’s decision in May 2019 to add Huawei to the list of companies that American firms cannot trade with, a temporary licence was introduced. This includes Google, as its Android operating system is used in Huawei devices. As of 19 August 2019, this temporary extension has been extended a further 90 days, to 17 November 2019.

This means, while the situation stays the same and there are no immediate changes, there could still be some changes in the future on both new and existing devices

Please read below for an update on what this means for you, whether you currently own a Huawei or Honor smartphone or are thinking of buying one in the future.

We will continue to monitor the news and update you as soon as we can.

I already own a Huawei or Honor phone, what does this mean for me?

Huawei and Google have confirmed that, at the moment, if you already have a Huawei or Honor handset, it will continue to be supported and can update their devices as normal:

  • • Huawei have said they will support security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products.
  • • Google has confirmed Google Play and Google Play Protect will continue to work
  • • The precise meothod of obtaining software updates (including apps, operating systems and security updates) after 17th November 2019 cannot be confirmed currently

I’m planning to buy a new Huawei or Honor phone, what does this mean for me?

<

Huawei and Google have confirmed that, at the moment, if you already have a Huawei or Honor handset, it will continue to be supported and can update their devices as normal:

  • • Huawei have said they will support security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products.
  • • Google has confirmed Google Play and Google Play Protect will continue to work
  • • The precise meothod of obtaining software updates (including apps, operating systems and security updates) after 17th November 2019 cannot be confirmed currently
  • Huawei's FAQ's

    Huawei have shared thier answers to frequently asked questions click here

Loading...