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Customer Services Team

As we transition to remote working, phone and email is currently unavailable. We expect to be able to provide email support from 30th March however please only email us if your query is urgent. Please log into your My Account to email your enquiry and we will aim to respond as soon as colleagues are remote working.

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Mobile Phone Upgrade Deals

Need a better suited tariff, or maybe you're looking for that brand new smart phone? It doesn’t matter if you bought your current phone contract from a different retailer, anyone can upgrade through, across our range of major network providers.

  • Oppo
    £19.00 per month

    £239.99 upfront cost

    £19.00 per month

    £239.99 upfront cost

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Common upgrade questions

What is a mobile phone upgrade?

New handset upgrade

An upgrade is an extension of your contract with your current network provider. The main reasons for you to upgrade would be to change to a better-suited tariff to save you some cash, or alternatively to get a brand new, top-of-the-range mobile phone.

Upgrading your mobile may sound complicated but in truth it's really straight forward. It also doesn’t matter where you brought your previous handset and contract. With a top selection of all the big networks, it’s never been easier to upgrade and save with us.

When can I upgrade? Can I upgrade early?

Check first whether you are eligible for an upgrade. You must have an existing O2, Vodafone or EE. When upgrading, you’ll always continue with your existing network, and your number will carry forward automatically.

You don’t always have to wait until the very end of your contract. With O2 you are eligible for an early upgrade 30 days before the end of your contract, EE allows 30 days before and Vodafone users can upgrade 75 days early. You can also upgrade before this time, but this would incur an early upgrade fee roughly equivalent to your remaining line rental.

Early upgrade options

Which phones can I choose to upgrade to?

Choice of upgrade phones

You can choose any of the phones available on our site - there are no restrictions. Just because it’s called an ‘upgrade’ doesn’t mean you’re obliged to select a more advanced phone. Of course there’s the option to get some next-generation tech, but you can also go for a more low-cost option if you prefer, or even upgrade onto a SIM-only deal.

All you need to do is choose your new phone and supply us with your current mobile phone number once prompted in the basket. This will then be automatically transferred to your new contract, so you don’t have to worry about manually porting your number. Just sit back, and let us take care of everything.

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How do I upgrade my phone?

As long as your handset is eligible for an upgrade, it’s a relatively easy process. Just add an upgrade deal to your basket, and then during the checkout process you’ll be prompted to add your existing number and other relevant information.

When can I upgrade my phone?

You’ll be eligible to upgrade once you reach the end of your contract. However, O2 users may upgrade 30 days before the end, EE users 45 days, and Vodafone users 75 days early.

Can I upgrade my phone before my contract ends?

Yes, but you’ll have to pay off the remainder of your contract first. This is equivalent to the line rental left to pay. The less time you have left on your contract, the cheaper this will be.

I don't know when my contract started, how can I find out?

You can discover your upgrade eligibility date by contacting your network to ask, or logging into your network account. Alternatively you can call our sales team who will let you know.

Can I upgrade from one network to another?

No, an upgrade means you continue your agreement on your current network, on a new contract. If you want to move network, you’ll need to order a new deal.

Can I keep my existing number?

If you order an upgrade, your number will automatically be carried forward. If you don’t upgrade and order from a different network, you’ll need to arrange to transfer your number.

What do I do with my old phone when I upgrade it?

This is entirely up to you. You can keep it, sell it, give it away, recycle it, or hold onto it as a spare. Alternatively, you can upgrade onto a SIM-only deal and continue to use it.

Do I get to keep my old phone when I upgrade?

Yes, once you your contact is finished, you’ll have paid off the value of the phone and it’s yours to own. What you do with it then is entirely up to you.

Will I keep my contacts and pictures when I upgrade?

Yes, all the information saved to your device won’t go anywhere once your contact ends. To transfer content to your new device, you’ll need to refer to the user manual for your phone.

I didn't buy my last phone contract from Can I still upgrade?

Yes, it doesn’t matter which retailer you used for your last contract. Just select an upgrade deal on your current network, and let us know your current mobile number when prompted.