Refurbished Phones | Second Hand Phones with Warranty

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Everything you need to know about refurbished mobile phones

What is a refurbished phone?

This is a handset that has been purchased and then returned. These are mostly change-of-mind situations, and returned within the cooling off period. In other cases, a phone may be returned due to a technical fault, and then reconditioned by expert technicians to ensure its fit for resale.

You might be wary of ordering a refurbished phone, but there’s no need to worry. Our stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they’re in top working order. This gives you peace of mind, as well as great savings.

Benefits of refurbished phones

Refurbished phones are a great way to save money on the latest smartphone releases. Often they are significantly cheaper than ‘new’ deals, and they still come with all the returns benefits and warranty guarantee that you receive with any other handset purchase.

As well as being kind on your wallet, ordering a refurbished phone is also great news for the environment. With components being re-used, this means less of an environmental footprint than a newly-manufactured phone.

What’s included in the box?

Due to the nature of refurbished mobile phones, the original accessories can’t be guaranteed, and we don’t include items such as earphones for hygiene reasons. However, even if you pick up an accessory or two separately, you’ll still be in pocket in the long run.

The handset will also arrived in plain packaging, as opposed to the original branded box, but it’s still packaged securely. In all cases, you can be guaranteed to receive a charger, so you won’t lose any time in getting your handset powered up and ready to go.

Refurbished vs New

When sat side-by-side, there’s not much that would separate a cheap refurbished phone from a new phone. Other than a cheaper price-tag and a non-branded box, you still get a fully working handset, full warranty, the excitement of receiving a new phone, and complete piece of mind.

New phones arrive in their original box, with all accessories included. However, they’re listed at our regular prices, so you don’t get the extra savings. You’re covered by a warranty to protect against manufacturer faults, which is included when you buy refurbished phones too.

Compare Refurbished Phones

Refurbished iPhones

iPhone SE refurbished

Huawei P40 refurbished

FAQS

Are refurbished phones still covered by warranty?

Yes, we offer the same protection as we do on our brand new handsets. As with our new handsets, all refurbished phones are covered for 12 months. In fact, if your phone develops a fault in the first month, we'll swap it for a replacement. Outside of the first month, you’re covered by free fixes at your local Carphone Warehouse store, should the phone develop a fault during the first year.

Are refurbished phones cheaper?

Yes they are. So if you’re looking for the latest tech without forking out the usual price-tag, a refurbished smartphone might be the perfect option for you. Other than receiving a plain box and fewer accessories, you get a great handset in top working order with full warranty protection, all for a significantly reduced price.

Does refurbished mean these phones were faulty?

Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling off period. Occasionally of course, handsets may be returned to us due to a slight manufacturer’s fault. In these cases, the phones will be inspected by qualified technicians, who carry out extensive checks and tests until all faults are fixed.

Are refurbished phones ever ‘used’ or ‘second-hand’?

No, we don’t sell second hand phones. If you buy a used phone from an online marketplace, these phones may suffer from cosmetic damage, wear-and-tear, battery deterioration, and any other factors that can arise from set period of ownership. When buying a used phone, you'd need to trust the description provided by the seller, and you’re unlikely to receive a warranty.

Everything you need to know about refurbished mobile phones