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Samsung Galaxy Note7

Samsung Galaxy Note7

Update, October 2016

We have suspended all sales of the Samsung Galaxy Note7. Any customer with the device is being urged to take it into store where they will be offered a full refund or speak to the team about their options of another device.

Statement from Samsung:

""For the benefit of consumers’ safety, we have stopped sales and exchanges of the Galaxy Note7 and have consequently decided to permanently stop production.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."

SAMSUNG GALAXY NOTE7 CUSTOMER FAQ's (click question to expand)

SIM free customers:

Yes, we will be offering exchanges within 14 days of your purchase. Our store staff will be able to provide the options available to you.

New contract customers:

Yes, we will be offering exchanges within 14 days of your purchase. Our store staff will be able to provide the options available to you.

If you’re a customer within 14 days of your original purchase date; you can return the contract in full. Please be aware this will be subject to a new credit check and a new mobile number provided, unless you receive a PAC code from your network. If you have the PAC code please come into store and we can discuss your options.

If you’re a customer past 14 days of your original purchase date; you can return the contract in full. Please be aware this will be subject to a new credit check and a new mobile number, unless you receive a PAC code from your network prior to the change. If you have the PAC code please come into store and we can discuss your options.

Yes, you can return the contract in full. Please be aware you will be unable to keep your new mobile unless you receive a PAC code from your network prior to the disconnection. If you have the PAC code please come into store and we can discuss your options.

Yes, you can as long as you have received a PAC code from your network provider.

Upgrade customers:

Yes. As this is an exceptional circumstance, we have agreed with our network partners to allow Samsung Note 7 upgrade contracts to be returned in full. You will have to revert back to your old tariff or upgrade to a new device.

Yes, as this is an exceptional circumstance, we have agreed with our network partners to allow Samsung Note7 upgrade customers to exchange for a different device. Please visit your local store to discuss the options available to you.

Yes, as this is an exceptional circumstance, we have agreed with our network partners to allow Samsung Note 7 upgrade contracts to be returned in full.

Yes, as this is an exceptional circumstance, we have agreed with our network partners to allow Samsung Note 7 upgrade contracts to be returned in full.

Yes, as this is an exceptional circumstance, we have agreed with our network partners to allow Samsung Note 7 upgrade contracts to be returned in full. In order to retain your number after cancellation you will be reverted back to your previous tariff before you can upgrade again.

Pre-order customers:

No as Samsung have stopped sale on this device.

Yes, please contact us so we can advise on what options are available to you.

Yes, you will receive a full refund including any accessories purchased.

Yes, you will still be able to upgrade to a new tariff and device.