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Complete your trade-in to guarantee your price.
You'll receive an envelope and return your old device to us within 14 days.
Funds transferred to your account within 3-5 days of us receiving your device
We’ll trade-in both working and faulty phones, but they must meet some simple criteria to be accepted:
Working phones must:
Non-working phones must:
We can trade-in a huge range of handsets, including smartphones from major brands like:
If you’ve placed your trade-in order, but haven’t yet posted your device, you can change your mind and choose not to send it. However, this means you won’t be able to trade-in this device with us in the future.
If you have any questions about your trade-in, give us a call on 0870 087 0168
Postage-paid packages can take up to two working days to arrive. If you still haven’t received it after this time, give us a call us on 0870 087 0168 and we’ll send you another one.
Once you’ve traded in your device, we pass it on to a third party so it can be re-used. Handsets are checked, all the data is wiped and most are then sent to developing markets where mobiles phone use is growing rapidly.
Once your device has been successfully traded in, we’ll pay you the value of your device by direct bank transfer. This means the money will reach your account within five working days of us receiving your item. If you’d prefer a cheque, just let us know.
There are two easy ways you can trade-in your device with Carphone Warehouse:
Online. Just enter your device’s details (brand, model or IMEI/Serial number) and we’ll tell you what it’s worth. We’ll send you a pre-paid package so you can post your handset to us. Then, as soon as we receive your item, we’ll directly transfer the money into your account within three working days.
In store. You can bring your phone into any Carphone Warehouse store and we’ll tell you how much it’s worth. We’ll pay you by direct bank transfer, so you can take the amount off any replacement device you buy in store.
Unlike many of the other phone recycling outfits we guarantee to pay the agreed quote (assuming the phone is in the stated condition of course!). If for any reason we believe the phone is in a different condition to specified we can return the phone to you free of charge.
Once you have requested a phone pre-paid mailing package we will mail it to the delivery address you specify, and you simply put the phone into the post and once we receive your phone and ensure it is in the stated condition we will process payment to you on the same day.
As soon as we receive your phone and ensure it is in the stated condition we will process payment to you on the same day. If you have chosen to be paid by bank transfer,please note this can take up to 5 working days.
We can pay you via bank transfer directly into your bank which can take up to 5 working days, or we can send you a cheque if you prefer.
Your existing phones Trade-in value could help you buy out your current contract early, letting you upgrade your phone early without any penalties.
As well as working phones we also pay cash for all types of broken phones, including phones that don’t turn on or have moderate damage such as a broken screen or damaged casing. We can recycle for free any phones which have been extensively damaged, such as where the casing is smashed, or the internals are exposed.
We buy all phones and tablets whether or not they were bought from Carphone Warehouse.
We buy phones from all networks whether or not you bought the phone from Carphone Warehouse.
We recommend you do a factory reset on the phone before you send it in, and we also back that up by wiping the phone as part of our recycling process.
Terms & Conditions
'Working Device' means all features of the Device are in good working order and condition, there is no physical damage (e.g. not bent, mis-shaped and has all parts, no missing pixels, burnt LCDs, screen has no cracks or chips and device Home button works) or evidence of liquid damage. Its battery is included and can charge and power up, camera has no damage or faults, has sound and vibrates, not be subject to any previously agreed trade-in arrangement and in the case of Apple products, any iCloud accounts must be deleted from the Device prior to trade-in; and
'Non-Working Device' means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons, or has water damage) but includes a battery, has all its parts, is not crushed or bent, has no missing components and is not subject to any previously agreed trade-in arrangement, and for either the Working Device or Non-Working Device:
Qualifying terms:
Sales within Retail - Buy the promotional product on a consumer pay monthly connection (new or upgrade) and we will give you the promotional amount advertised at point of sale when you trade-in a relevant phone. Trade-in and connection must take place in the same transaction to qualify. Traded-in phone must be a mobile phone used on the UK network within the last 10 years.
Smartphone is defined as a phone with an operating system running iOS, Android, Blackberry OS or Windows.
Online and Direct channels - If you have bought a promotional product on a consumer pay monthly connection (new or upgrade) you will need to go to www.carphonewarehouse.com/tradeinpromo to enter your new handset IMEI once it has been delivered. We will pay you the promotional amount advertised at point of sale for your trade-in value once we have received and evaluated your phone.
Exclusions - Customers who have taken a cashback, web-exclusive or pre-order incentive are excluded from this offer. Promotion cannot be used in conjunction with any other offer. Business connections are excluded from this promotion. Excludes SIM-free handsets, PAYG, business and any 'gift-with-purchase' offers
Other terms:
We reserve the right to withdraw this promotion or change these terms and conditions at any time
Maximum of 1 trade-in per connected promotional product.
Trade-in value will be calculated at the time of the trade-in.
Promotional value will be automatically calculated.
For online transactions, the handset must arrive within 14 days after the end of the offer to be eligible for this offer.
As per standard trade-ins terms and conditions
Traded-in phone must be a mobile phone used on the UK network within the last 10 years
Trade-In call centre opening hours are 9am-7pm Monday-Friday, 10-6pm Saturday and 10-5pm on Sunday. Calls to this number cost a maximum of 24p/min with a 15p call set up fee when made from a BT landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored.
Trade-In Promise Terms and Conditions
The Carphone Warehouse Limited (registered in England no. 2142673), 1 Portal Way, London W3 6RS.
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