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Dialaphone Customers – Mobiles.co.uk can help

Following the 2014 announcement of Dialaphone entering administration, we have pulled together a helpful guide for their customers to read and address concerns over phone contracts.

Frequently Asked Questions

If you are concerned an order placed with Dialaphone please call us on 0871 220 3580. Calls cost 13p per minute plus your telephone provider’s access charge.

Q: What does this mean for Mobiles.co.uk?

A: Mobiles.co.uk is part of the Dixons Carphone group and has strong relationships with network partners – we recently announced an enhanced distribution partnership with Vodafone and EE have since stated:

“Today’s announcement regarding EE’s agreement with Dialaphone does not affect our relationship with Dixons Carphone. We have a long standing relationship with Dixons Carphone and look forward to this continuing.

Q: My contract is about to run out, am I able to upgrade with you?

A: Yes, we can help. We range the widest range of networks, so you can compare more deals to find the one that's right for you. Check to see if you're eligible to upgrade today

Q: Is it safe to continue to upgrade with Mobiles.co.uk on O2, Vodafone or EE?

Yes of course. We have strong relationships with our network partners.We’re triple award winners too; recognized by uSwitch, Mobile Choice and Mobile Today as a leading online retailer, you can expect a positive experience with Mobiles.co.uk

Q: What is Mobiles.co.uk doing to help the situation?

We would like to offer our support. Any Dialaphone employees interested in applying for vacancies we have in our Carphone Warehouse stores are also welcome to get in touch with us. Please visit our careers portal.

Q: How is Dialaphone similar to Mobiles.co.uk?

Like Dialaphone, we give customers great value when taking out a phone contract. As pure online retailers, we can pass the savings on to our customers in the form of free gifts and cashback. We also offer a range of handsets to suit every pocket, from budget handsets to the latest flagships, as well as competitive deals across all the major networks.

Q: What will happen to my iPhone 6/6 Plus that has been ordered through Dialaphone?

Dialaphone are stating that if your phone has been dispatched you will receive it, otherwise the order will be cancelled and a refund given. We can help. Call our dedicated helpline on 0871 220 3580 and we’ll talk you through the options to secure your handset

Q: Can I order with you and still receive my iPhone 6s or 6s Plus on launch day?

We can help you to order your iPhone with us, however we can’t promise this for launch day due to stock levels from Apple. Please check our for all our latest delivery details.