About Us

How are we doing?

We offer a range of ways to buy and get in touch with us. We always ask your opinion because it’s the only one that matters to us. Below is what you’ve told us about our service. If you’ve got any further comments we’d love to hear them, just login to your account, and click on contact us

/ 5
Our customers rate us
Reviews.co.uk
    On the phone sales
  • Sales calls 17,604
  • Average answer time 5 minutes 18 secs
    On the phone customer services
  • Customer service calls 18,622
  • Average answer time 3 minutes 39 seconds
    Live chat sales
  • Average answer time 20 seconds
  • Overall satisfaction 86%
  • Did live chat help my purchase 77%
    Live chat customer service
  • Average answer time 1 second
  • I would use live chat again 92%
  • Was the adviser helpful? 79%

We’re the smart phone people

Helping you make the right choice.

At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or pay-as-you-go offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay.

The heart of the business

Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals and free gifts. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have.

Why do customers like us?

As an online mobile phone shop, we’re experts in all that is online.

  • Value – great offers at competitive prices
  • Delivery - Free next day 1 hour time-slot delivery
  • Choice – wide range of choice for handsets, free gifts, networks and tariffs in the market

How do I get in touch

There are many ways you can get in touch with our friendly staff. You can call, email or if you're an existing customer, log in to your My Account and send us a message. Alternatively, you may find the answer to your query in our Help & Support Centre.

Company information

Mobiles.co.uk
3r House,
Belton Road West Extension,
Loughborough,
Leicestershire,
LE11 5XH

We will reply to any posted queries via email.

Mobiles.co.uk is a trading division of The Carphone Warehouse Limited.

Registered number: 02142673
Registered office: 1 Portal Way, London, W3 6RS
VAT number: 927 2265 20

Registered with the Office of the Data Protection Registrar
Registration number: Z9979554