If you have purchased a deal for free or half price line rental then you will need to claim this discount back from mobiles.co.uk, this is what we refer to as 'Cashback by redemption'
Cashback by redemption means we pay you back your discount in equal instalments (not all in one go) at set points throughout your contract.
The number of instalments will depend on the total amount of cashback your are claiming and your contract length.
Please follow the below steps to ensure you claim your cashback correctly:
Calculate the total cashback amount you are entitled to for your deal.
Using the total cashback amount and contract length, click to view our cashback chart below. This will tell you how many 'claim periods' are required and also how many installments your cashback will be paid in. Click here to view our cashback chart
Once you know your claim periods (these will be specific months throughout your contract) you will need to send a copy of your network bill for each of these months to mobiles.co.uk.
Bills will need to be submitted within 60 days of the bill date and show specific information in order for the claim to be successful.
Once we receive the copy of your bill, we will process your claim within 10 days.
Once we approve your claim, we will post your payment as a cheque which you should receive within 28 days.
If you have not received your cashback within 38 days of making a claim please
contact our cashback team.
You need to repeat the above process for each claim period in order to redeem the total cashback amount for your deal.
