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If you have purchased a deal for free or half price line rental then you will need to claim this discount back from mobiles.co.uk, this is what we refer to as 'Cashback by redemption'

Cashback by redemption means we pay you back your discount in equal installments (not all in one go) at set points throughout your contract.

Automatic cashback means we will automatically process your cheque for you. Please allow 8 weeks for your cheque to arrive.

Please follow the below steps to ensure you claim your cashback correctly:

Click here if you ordered BEFORE 5th November 2012

Click here if you ordered AFTER 5th November 2012

Cashback process if you ordered BEFORE 5th November 2012

Click on the below link to view our cashback chart. This will tell you which bills you need to send in depending on your contract length. Click here to view our cashback chart

Once you know your claim periods, you will need to send a copy of your network bill for each of these months to mobiles.co.uk.

You can submit a copy of your bill electronically by uploading your bill or you can email a scanned copy to cashbackclaims@mobiles.co.uk Alternatively you can send your claims by post to:

Mobiles.co.uk
PO Box 377
Southampton
SO30 2PY

Please retain proof of postage for reference

Click here to close

Bills will need to be submitted within 60 days of the bill date and show specific information in order for the claim to be successful.

In order to make a successful cashback claim, your bill must show the following information:

• Your name
• Your home address
• Your mobile phone number
• Your current tariff
• The date of the bill

Please check below to see how your bill should look.

If you are emailing your bill to us, please make sure it's submitted in one of the following formats: JPG, BMP, PNG or PDF.

Click here to close

Cashback process if you ordered AFTER 5th November 2012

Click on the below link to view our cashback chart. This will tell you which bills you need to send in depending on your contract length. Click here to view our cashback chart

Once you know your claim periods, you will need to send a copy of your network bill for each of these months to mobiles.co.uk.

Click here to close

Bills will need to be submitted within 60 days of the bill date and show specific information in order for the claim to be successful.

In order to make a successful cashback claim, your bill must show the following information:

• Your name
• Your home address
• Your mobile phone number
• Your current tariff
• The date of the bill

Please check below to see how your bill should look.

If you are emailing your bill to us, please make sure it's submitted in one of the following formats: JPG, BMP, PNG or PDF.

Click here to close

Q: I'm still waiting for my cheque, how long should I wait?
A: Please allow 6-8 weeks for you to receive your cashback cheque.

Q: I sent my claim in, but I haven't heard anything from you, what do I do now?
A: It can take up to 14 days for your claim to be processed and we'll email you to confirm whether your claim is successful. If your claim isn't successful, we'll send you a detailed email telling you why the claim was unsuccessful and we will tell you how you can make a successful claim, providing you are still in your claim period. If it's been longer than 14 days and you still haven't heard from us, please email our dedicated support team by clicking here, together with you proof of submitting your claim to us and we'd be happy to look in to this further for you.

Q: Which bills do I need to send in to claim my cashback?
A: Please click here if you order BEFORE November 5th 2012 and click here if you ordered AFTER November 5th 2012 for details of which bills you need to send in.

Q: How long do I have to send in my claim?
A: Your claim must be received by us within 60 days of the date on the relevant network bill. Please remember to keep proof of sending your claim.

Q: Can I send a photocopy of my network bill?
A: Yes you can. This may be preferable as we are not able to return the original. You can also send a screen shot as well, provided it has all the required information on.

Q: What information does the bill need to show?
A: All bills sent in must show your name, address, the date of the bill, the tariff and your mobile number.

Q: I have more than one claim to make, do I send them altogether?
A: No, you'll need to send the claims in separately and ensure you have proof of sending in each individual claim.

Q: What if I want the cheque made payable to someone else?
A: The terms of our cashback offers are that we will only issue the cheque in the name of the person who took out the phone contract. We're therefore unable to make payments to anyone else.

Q: What happens if I change my address after the sale?
A: If the address on your network bill is different to what we have on our records, your claim will be auto rejected. You will then need to contact us to update your address and you'll need to resubmit your bill to claim.

Q: What is automatic cashback?
A: Automatic cashback means you do not need to claim with us, we will automatically process your cheque for you. Please allow 12 weeks for your cheque to arrive.

Click here to close

Important:
You must send all bills by recorded delivery as we cannot be held responsible for lost items or claims that arrive outside of the qualifying period stated above.

The submitted bill must include all of the following information: Your name, your address, your mobile phone number, your current tariff and the date
of the bill

We cannot accept signed-for deliveries on weekends so please bear this in mind if sending us your claim by post.

We can only accept one claim per envelope or email. Multiple claims in one envelope or email will result in the claim being rejected.

It is the customer responsibility to chase their claim if the customer hasn't received their cashback cheque.

Cashback will not be paid if

You do not complete the minimum term (12, 18 or 24 months) of your contract.
If any of your monthly bills are not paid in full.
If your account is not up to date with payments.
If the network bills sent are not for the same account and in the same name as the one eligible for the cashback.
If your claim is received more than 60 days from the date stated on the network bill you are required to submit.
If your contract has been disconnected (including disconnections made under Lifeline insurance).
If the incorrect monthly bill is received.
You do not inform us of a change in your mobile number. If you decided to change your mobile number since taking out your contract, you must notify us of the change for your cashback claim to be valid. You can tell us about your change by clicking here and logging in to your online account
In the event that the network takes back commission for any reason, including but not restricted to tariff change down within 120 days and
late or non-payment of bills, any cashback claim will be null and void.

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Please be aware your network may increase monthly prices in line with the retail price index during the length of your contract.