Delivery Information

Please be aware that due to technical issues, cut off for next day delivery on all orders will be 4pm today (14th May 2012). Apologies for any inconvenience caused.

Delivery Times

SIM Only Delivery

If you have ordered any of our SIM Only contract or SIM Only Pay As You Go SIM cards, your SIM will be delivered by 2nd Class Royal Mail. The reason we do this is to make it a lot more convenient for you, as you don't need to worry about making sure that someone is at home just to receive delivery of a SIM card, it will just be posted through your letter box without having to sign for the parcel.

Delivery is important

As a web store, we know that how our customers receive their products is very important – it’s a key part of the buying experience. All orders placed before 4pm will usually be despatched the following working day meaning you get your phone quicker!

We understand you may have a preference when it comes to which delivery service you use.

UK Offshore Deliveries

Certain remote areas and offshore locations will take longer than one day and be delivered in normal working hours between 7:30am - 5:30pm.

Deliveries to Northern Ireland can take up to 2 working days longer.

Deliveries to the Scottish Highlands and Islands (including Isles of Scilly, Isle of Man and Scottish Islands) may take 2-3 working days longer.

Deliveries to the Channel Islands and The Isle of Wight can take 1-2 working days longer. This can be longer if an item is held at customs.

How can I track my delivery?

Yodel

You can track the status of your delivery using your Yodel tracking number supplied in the Despatch Notification email we sent you. This number usually begins with JD followed by 16 digits.

1) Go to the Yodel website

2) Enter your Yodel tracking number and postcode in the track your parcel box and click GO.

3) The current status of your order will appear on screen along with any previous tracking history.

Royal Mail

1) Go to the Royal Mail website

2) Enter your tracking number in the Track & Trace box.

This number will contain 13 digits and end in GB and would have been supplied in the Despatch Notification email we sent you.

What do I do if I miss the delivery?

Due to the value of the goods being sent, a signature will be required to accept delivery. In the event that you are out when the delivery driver calls, don't worry, you can simply re-arrange delivery or collect your new phone from your local depot:

Yodel

If you miss delivery a card will be left by the courier with contact details for arranging a 2nd attempt at a more suitable time. If no contact is made then the courier will attempt to deliver again the next working day. Yodel will try to deliver 3 times before storing the item at your local Yodel Service Centre where it will remain for a maximum of 7 days before being returned to our warehouse.

Royal Mail

If you miss delivery Royal Mail will leave a 'sorry, you were out' card which you can use to re-arrange delivery or visit your local sorting office and collect yourself.

The small print

• We only deliver to the credit/debit cardholders address as this information provides the necessary identification verification required to process the order.
• Orders will be despatched for next working day delivery on the basis they pass all necessary network, identification, security checks and that stock is available.
• Items will be stored for 7 days at your local depot before being returned to our warehouse.
• For collection from a Yodel depot a proof of identification such as passport, driving licence, credit/debit card or a recent, paid utility bill is required. Please contact Yodel before picking up your order and allow 48 hours between calling and collecting.