We're really sorry but we're currently experiencing delays in processing cask back claims. Please allow up to 12 days for your claim to be processed, from the date you sent it to us. Should your claim be successful please allow a further 6 weeks to receive your cheque. There is no need to call or email us. We hope you can accept our sincere apologies for the delays caused. We've already put measures in place to reduce this delay. Thank you for your continued patience with this.

Before You Call Us

If you would prefer not to wait, you may find the answer to your query by visiting our FAQ page.

Normal Operating Hours

Sales:

Monday to Friday - 9am until 8pm (Tuesday we open at 10am)

Saturday - 9.30am until 6pm

Sunday - 10am until 6.30pm

Bank Holidays - 9.30am until 6.30pm

Customer Service:

Monday to Friday - 9am until 6pm (Tuesday we open at 10am)

Closed weekends

Bank Holidays 9:30 until 6:30pm

Contact Details

Please note in order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

To contact our Sales Team please call 0871 220 3580

To contact our Customer Service Team please call 0871 220 3581

Making a Cashback Claim

To make a claim and redeem your free or discounted line rental, please use our cashback webform to email us a copy of your bill.

1. Your cashback claim will be processed within 10 days of receipt.

2. At this point you will receive either an SMS if your cash back is approved or a letter of rejection if your claim is not approved.

3. Once your claim is approved, your cheque will be dispatched within 28 days.

However, please allow 38 days from the receipt of this last email before contacting us to query payment.