Contact Us

Due to unprecedented demand for our current propositions, we are experiencing a high volume of contact. We are working hard to ensure we can answer all queries so thank you for your patience during this period.

Before you contact us...

The answer to your query may be found on our Frequently Asked Questions page to help you save time.

Contact our Sales Team

If you have any queries relating to an order you have not received, such as deposits, credit card results or anything related to ordering a new mobile phone please call our sales team on 0871 220 3580*

Contact our Customer Service Team

If you have any queries after you receive your order such as details about your cashback, exchanges or returns then we have the below options to help you:

My Account

You can find a lot of answers in your login area. In here you can track your delivery, get an update on the status of your cashback claim and also find answers to some of our most frequently asked questions.

Simply click My Account and enter your order number along with either your mobile number or email address.

Track your delivery

All you need is your tracking number; you will find this on your dispatch email. Simply click DPD Tracking and enter the tracking number to track your parcel or you can call DPD customer services on 08445 560 560*.

Network

For any issues relating to your airtime service such as coverage, bills or connection please contact your network provider:

O2: 202 from your O2 phone or 0344 809 0202

Orange: 150 from your Orange phone or 07973 100 150

Vodafone: 191 from your Vodafone phone or 03333 040 191

T-mobile: 150 from your T-Mobile phone or 0845 412 5000

TalkMobile: 5888 from your Talkmobile phone or 0333 304 8064

EE: 150 then 33 from your EE phone or 07953 966 250

3: 333 from your 3 phone or 0333 300 3333

Virgin: 789 from your Virgin phone or 0345 6000 789

Contact us by email

If you are an existing customer of ours, then you can email us by logging into your online
My Account and click on 'My Helpdesk' section at the top and select 'Contact Us'.

If you are unable to find the answer to your query in the My Account area and the query is not relating to your network provider then our Customer Service Team can help regarding your after-sales queries and can be contacted by calling 01509 610 888

Normal Operating Hours

Day Customer Services Sales

Monday to Friday

9.00am until 6.00pm

9.00am until 6.00pm (Tue 10am until 6.00pm)

Saturday

9:30am until 6.00pm

9:30am until 6.00pm

Sunday

CLOSED

CLOSED

Bank Holidays

9:30am until 6.00pm

9:30am until 6.00pm

Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

*(Charged at 10p per minute from standard landlines. Calls from mobiles may vary so please check with your network provider)