Contact Us

Here are the many ways you can contact us

Before You Call...

The answer to your query may be found on our Frequently Asked Questions page to help you save time.

Please bear in mind that our peak period is 9am - 10am. To save you having to queue, please call after this time.

Normal Operating Hours

Please bear in mind that our peak period is 9am - 10am. To save you having to queue, please call after this time.

Day Customer Services Sales

Monday to Friday

9am until 6pm (Tue 10am until 6pm)

9am until 8pm (Tue 10am until 8pm)

Saturday

CLOSED

9:30am until 6pm

Sunday

CLOSED

CLOSED

Bank Holidays

9:30am until 6pm

9:30am until 6pm

Contact Details

Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

Contact us by email

If you are an existing customer of ours, then you can email us by logging in to your online My Account area. Once you're logged in, visit the 'My Helpdesk' section at the top and select 'Contact Us'.

Contact us by phone

To contact our Sales Team regarding any pre-sales queries please call 0871 220 3580*

To contact our Customer Service Team with any after-sales queries please call 0871 220 3581*

*(Charged at 10p per minute from standard landlines. Calls from mobiles may vary so please check with your network provider)