Contact Us

Due to unprecedented demand for our offers, we are experiencing a high volume of contact. We are working hard to ensure we can answer all queries. Thank you for your patience during this period

Before You contact us...

The answer to your query may be found on our Frequently Asked Questions page to help you save time.

If your questions relates to an after sales query including any of the below topics then you may find the answer by logging into your My Account

  • Cashback
  • Status of your order
  • Track delivery
  • Updating your personal details

Contact us on the phone

For queries relating to deposits, credit check results on any other query related to obtaining a new mobile phone please call our sales team on 0871 220 3580

Contact us by LiveChat

For any other query about an existing order please log in to My Account and then click on the email us or live chat options in the contact us page

Contact us by email

If you are an existing customer of ours, then you can email us by logging in to your online
My Account area. Once you're logged in, visit the 'My Helpdesk' section at the top and select 'Contact Us'.

Normal Operating Hours

Day Customer Services Live Chat Sales

Monday to Friday

9am until 6:30pm

9am until 8pm (Tue 10am until 8pm)


9:30am until 6pm

9:30am until 6pm




Bank Holidays

9:30am until 6pm

9:30am until 6pm

Contact Details

Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

Contact our Sales Team by phone

To contact our Sales Team regarding any pre-sales queries please call 0871 220 3580*

*(Charged at 10p per minute from standard landlines. Calls from mobiles may vary so please check with your network provider)