Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

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Customer Services Team

As we transition to remote working, phone and email is currently unavailable. We expect to be able to provide email support from 30th March however please only email us if your query is urgent. Please log into your My Account to email your enquiry and we will aim to respond as soon as colleagues are remote working.

My Account

Help and Support

Customer Service update

In light of the current situation we are adapting our business to enable us to provide the best service to our customers whilst ensuring the safety of our staff. As we transition to remote working, phone and email will be unavailable from 3pm today (26th March). We expect to be able to provide email support from tomorrow (27th March). Please only email if your enquiry is urgent.

We apologise for the inconvenience this may cause and appreciate your patience while we transition to remote working.

Please log into your My Account to email your enquiry and we will aim to respond within 48 hours.


Frequently Asked Questions

In our Frequently Asked Questions page you can find information about queries you may have regarding everything from how to place an order, porting your number to your new network and even using your phone abroad.

You can also find out how you can easily self-serve in our My Account area.

To download your Welcome pack click here.


My Account

Sales Enquiries

Returns and Exchanges

Please note: Unfortunately we can't' guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before despatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

To read our returns and exchange policy please click here

Number Porting

For everything you need to know about number porting, visit our page here.

Pay As You Go

Contact Us

Please note: Unfortunately we can't guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before despatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

Before you contact us, please check your emails to see if we have already emailed you.

Order Queries

Using Your Phone Abroad

Huawei Statement 22 May 2019

Following the news that Google is restricting the use of its operating system on Huawei handsets, Huawei has confirmed that they will continue to support security updates and after-sales support to all existing Huawei and Honor smartphone and tablet products, covering all those products that have been sold and that are in stock globally.

Google has also confirmed Google Play and Google Play Protect will continue to work.

When we hear more from Huawei or Google, we will share any further updates.

In the meantime, Huawei has provided a statement and an FAQ for customers who own their handsets. These are below.

As Huawei has confirmed ongoing support for existing devices our Returns and Exchange policy remains in place.

If you have any questions or need help buying a new phone, please contact us on 01509 615 474 (Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure).

huawei statement
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