Customer Feedback
We regularly receive feedback from delighted customers. Here is a small selection of genuine comments that we have recently received.
The only way we can maintain our high standing as a company is by listening to our customers and what they have to say about the service we provide. To this end we appreciate any and all feedback you may have, even those rare cases where it may be negative. We often publish your comments as customer testimonials so your opinion truly matters!
"Ordered on Sunday evening and delivered Tuesday morning. Excellent service and price. Would not hesitate in re-ordering or recommending.DE, Redcar , 21/02/11
"Many thanks for the delivery of my sparkly new mobile phone yesterday, which I am in the process of learning how to use. I have been very pleased with the service from you so far and look forward to getting to know my new phone inside and out over the next few days/weeks. It is a reasonable contract price, free phone, and with the 13-month half price tariff cashback redemption thing I am pleased I picked your company to get my phone from.Sally-Ann Hudson , 21/01/11
"Just got new phone from you guys! I thought the customer service was perfectly acceptable! Don't know what all the fuss is about! Thanks!Rachael Clare Abbey, 20/01/11
"Best mobile phone site on the net quick and easy to use.Kate N' Pete Martin, 18/01/11
"I have never given a feedback to any other company. But the service provided by Mobiles.co.uk has lead me to. Amzaing fast process and delivery just the next day... I would recommend people from now onwards to buy the phones from this website as Mobiles.co.uk has best prices all over UK.Abdullah - Berkshire, 11/01/11
"Excellent - I felt awful as I had to return the phone due to a duplicate purchase by my ex-husband for my son's birthday yesterday(I'd got the phone for Christmas for him). The young man I dealt with was lovely and very efficient and helpful. May I just also say how impressed I am with the whole set-up generally - excellent website, clear information despite the array of offers available, excellent value for money. Well done! (and the backing of a reputable company, too, which gave me the confidence to place the order in the first place. DHL delivery was also superb, despite it being Christmas and awful weather. Pat yourselves on the back!!08/01/11
"Really, really good. I could find everything I needed to know about my prospective purchase and was filled with confidence that I was buying from a reputable, reliable retailer. Thank you. Oh, and of course - great products at terrific prices!14/12/10
"The best deals anywhere with the best service. Why go anywhere else?14/12/10
"Very easy to order over website. very fast and efficient service. Ordered Thurs morning and phone arrived 10am friday morning despite bad weather !! would def use again thanks10/12/10
"Information and options on website quite clear and comprehensive. Easy to use, kept us informed of status well, quickly dealt with and delivered.10/12/10
"Viewed your website, saw what I wanted, excellent price, ordered on line in the morning and delivered by DHL at 11:00 next day. Now that takes some beating! Keep up the service.John – Carmarthenshire, 14/10/10
"I would like to say a big thank you to all the staff at the cash back team ! Especially VICTORIA GOODRUM for all the help over the past year ! i have found the team to be very helpful and the customer care was excellent . I will be taking another contract with yourselves as soon as my current one runs out!RG, Lincolnshire, 23/09/10
"Fantastic service. I ordered the phone on thursday, you delivered it friday. I spoke to Orange on Friday who confirmed everything was set up perfectly and i could use the phone instantly. They also agreed to port my number across today from O2 and this has also worked brilliantly too! Thanks mobiles.co.uk.LA, Wales, 07/09/10
"I deal with many companies throughout my working week and as the consumer, despite the little mix up, have found yourselves a high standard of company to deal with.CA, Pontypridd, 12/08/10
"Ive had two phones from mobiles.co.uk and will be getting the next one through them too! Great services and good deals, even gave me a ps3!! Many ThanksES, Dover Kent, 10/08/10
"I recently bought my HTC Desire from you and I am very happy with the service and the phone. What clinched the deal was the option to use Royal Mail special delivery rather than just a courier. I am at work during the day and I haven't got the time to trek 30 miles to a depot to pick up my package, whilst the post office sorting office is only 5 minutes away. We will be switching the wife's mobile very shortly and will definietly be buying it from you due to the delivery options!DW, Ramsgate Kent, 23/07/10
"I tried to order an O2 upgrade offer on your website, but there were problems with processing O2 upgrades so my order was delayed. I spoke to one of your customer services guys who told me about another deal which was less money for the same phone, though the contract was slightly longer. I took this deal and the phone and free gift arrived the next day as I was advised, which was great. When I got the phone I really wasn't very happy with it, so after a few days I called your customer services and discussed my options. They sent me a list of phones available on the same offer so I read reviews on these and sent the old phone back as advised. My new phone arrived within a couple of days and is just what I needed. I don't normally leave feedback, but I have to say how impressed I was by your customer service guys. I thought returning the phone and ordering a new one would be a nightmare and would probably mean returning the gift etc, but the whole process was really easy. I would definitely recommend you to others!! Thanks very much. "SW, UK, 06/07/10
"Many thanks for your fantastic service! I ordered the phone late on Thursday, and received it on Monday. As you promised, it was in immaculate brand new condition. Although your preferred method is E-mail, I prefer to phone in and speak to someone and your Customer Service people are ALWAYS polite and helpful; added to which they KNOW the products and are able to answer most queries I have. I look forward to the first redemption cashback in October, in the meantime, I will be recommending both yourselves and the Samsung Jet to my friends. "SB, London, 10/05/10
"Thanks mobiles.co.uk, recieved my new mobile and laptop this morning, everything works brilliant, you kept me informed every step of the way with my order, thank you so much!"LE, Hull, 09/03/10
"Thank you for all your help and support. I sincerely appreciate it, dealing with you has been a pleasure. Thus, I am going through your current offers in order to continue this professional relationship!!"PS, UK, 25/02/10
"I ordered a Nokia N900 phone for my daughter. I placed the order after seven o’clock on a Thursday evening and it arrived first thing on Saturday morning, brilliant service and the best tariff I could find on the net too. I’m well pleased with Mobiles.co.uk!!!"PH, Stockton-on-Tees, 09/02/10
"Please may I take this opportunity to say that this is the second phone I have bought from you, and I think your deals and service are absolutely brilliant! I would recommend you to anybody. "AL, London, 22/01/10
"Ordered a Samsung Jet on O2 for my daughter for Christmas. Delighted with prompt delivery and easy to understand instructions for cancelling insurance and gadget cover. Best deal around and what made us decide to definately use mobiles.co.uk is, they are part of Carphone Warehouse and any repairs to the phone will be dealt with by my local Carphone Warehouse shop. Asked for similar deal in the Carphone Warehouse shop but they could not match the internet deal. Just waiting on our £90 cashback cheque to arrive hopefully soon!! Daughter is delighted with her phone. Thank you Mobiles.co.uk!"PL, UK, 07/01/10
"Thank you to all your teams for a very efficient service. The phone i ordered is a christmas present, but in the new year I'll be upgrading my own phone and am bookmarking your site as it is the only phone store i'll be using! Once again, Thank you!!"PW, York, 16/12/09
"Hi, just wanted to say thank you for your fast service! I'm not normally one to do internet shopping but tried it yesterday and the phone arrived here today, ive not had a good look as yet because the phone is a gift for my son and he was around but looks great from what i have seen. Thanks Again!! "JB, London, 14/12/09
"I found this website by chance and ordered a Nokia 5800. I Placed my order on wednesday night and by friday morning i had phone plus the gift! I am very happy with phone and I would recomend this site to everyone as i havent found any problems with it"SC, Scotland, 07/12/09
"I would like to take this opportunity to thank the Mobiles.co.uk team for your brilliant service - very easy to buy a phone, send off cashback applications (which are then acknowledged) and now dealing promptly with minor issues."AS, Middlesex, 30/11/09
"Just wanted to share my experience of Mobiles.co.uk, I placed an order today 26/11/09 and unfortunately the free gift I had selected was out of stock which was not a dig deal as there are so many to choose from. My comment relates to the Sales/Customer service team who I called to get the order changed with a different free gift, what a pleasure it was to deal with your team; the phone was answered within a few seconds by a person (not the norm in todays automated marketplace) and the response I got was excellent, polite, courteous, helpful and knowledgeable. Hats off to you, as a first time Customer, I will definitely be recommending Mobiles.co.uk!!"PG, South Yorkshire, 26/11/09
"I've always liked Sony Ericsson phones but considered others before deciding on the Satio, and always kept coming back to mobiles.co.uk as they always have the best deals, biggest choice, information and reviews on most phones. I would definetly recommend the phone and the site again!"SH, Manchester, 05/11/09
"THANK YOU!!!!!! I can't say how pleased and impressed I am with every encounter with your company. I have always been kept up to date of delays, emails are acknowledged quickly and professionally and more importantly any questions or queries have been answered or resolved with a very personal response and in a very impressive manner. Please be assured I will not hesitate to use your company again and will certainly recommend you to all i know. Thank you again."AP, UK, 19/10/09
"A great stylish phone! Im also very impressed with the deal I had from mobiles.co.uk, excellent service! I would highly recommend! :-)"LY, Cornwall, 01/10/09
"Excellent service from mobiles.co.uk - I LOVE this phone!! For a "newbie" to touch screen phones, it is exceptionally easy to use. The camera is excellent, although photos in darker places could be a bit better!"SB, Nottingham, 30/09/09
"Thank you moblies.co.uk The service I received has been brilliant!"IH, Middlesex, 29/09/09
If you have something to say then please do let us know.