Help and Support

Frequently Asked Questions

In our Frequently Asked Questions page you can find information about queries you may have regarding everything from how to place an order, porting your number to your new network and even using your phone abroad.

Useful information

Below are links to the important information pages with everything you need to know.

Support

My Account

Sales Enquiries

Returns and Exchanges

Please note: Unfortunately we can not guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before despatch. If the seal has been broken when you recieve your phone, this is the reason why and there is no need to contact us.

To read our returns and exchange policy please click here

Number Porting

Pay As You Go

Gadget Helpline

About Us

Trade-ins

Contact Us

Please note: Unfortunately we can not guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before despatch. If the seal has been broken when you recieve your phone, this is the reason why and there is no need to contact us.

Order Queries

Using Your Phone Abroad