Help and Support

We're really sorry but we're currently experiencing delays in processing cask back claims. Please allow up to 12 days for your claim to be processed, from the date you sent it to us. Should your claim be successful please allow a further 6 weeks to receive your cheque. There is no need to call or email us. We hope you can accept our sincere apologies for the delays caused. We've already put measures in place to reduce this delay. Thank you for your continued patience with this.

Frequently Asked Questions