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Help and Support

Frequently Asked Questions

In our Frequently Asked Questions page you can find information about queries you may have regarding everything from how to place an order, porting your number to your new network and even using your phone abroad.

You can also find out how you can easily self-serve in our My Account area.

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Support

My Account

Sales Enquiries

Returns and Exchanges

Please note: Unfortunately we can't' guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before despatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

To read our returns and exchange policy please click here

Number Porting

For everything you need to know about number porting, visit our page here.

Pay As You Go

Contact Us

Please note: Unfortunately we can't guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before despatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

Before you contact us, please check your emails to see if we have already emailed you.

Order Queries

Using Your Phone Abroad