Track your order, update your details and claim your cashback all in your account.
No need to call us.My Account
You can find a lot of answers in your My Account. In here you can track your delivery, get an update on the status of your cashback claim and also find answers to some of our most frequently asked questions.
To register, click on the Register tab and enter your Order ID and Email address here and enter your Order ID and Email address
If you have registered, enter Order ID and password then select ‘I’m not a robot’
If you are an existing customer of ours, then you can email us by logging into your online My Account and selecting 'Contact Us' from the top menu.
If you are unable to find the answer to your query in the My Account area and the query is not relating to your network provider then our Customer Service Team can help regarding your after-sales queries and can be contacted by calling 01509 615 474 (Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure).
Monday to Friday
8:00am until 7:00pm
9:00am until 6:00pm
10:00am until 5:00pm
9:00am until 8:00pm
9:30am until 6:00pm
Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.
*Calls will cost 13p per minute plus your telephone providers access charge.