The answer to your query may be found on our Frequently Asked Questions page to help you save time. If you wish to make amendments to your personal details, you can easily do this through My Account
If you have any queries after you receive your order such as details about your cashback, exchanges or returns then we have the below options to help you:
Please note: Unfortunately we can not guarantee that the seal on your mobile phone box won't be broken. This is due to quality checks that are made in our warehouse before dispatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.
You can find a lot of answers in your My Account. In here you can track your delivery, get an update on the status of your cashback claim and also find answers to some of our most frequently asked questions.
Additionally, if you wish to update your personal details, you can also amend these through My Account
To register, click on the Register tab and enter your Order ID and Email address here.
If you have registered, enter Order ID and password.
All you need is your tracking number; you will find this on your dispatch email. Simply click DPD Tracking and enter the tracking number to track your parcel or you can call DPD customer services on 08445 560 560*.
Day |
Customer Service |
Live Chat |
Sales |
| Monday to Friday | 8:00am - 7:00pm | 8.00am - 7.00pm | 9.00am - 7.00pm |
| Saturday | 9:00am - 6:00pm | 9:00am - 6:00pm | 9:00am - 5:30pm |
| Sunday | 10.00am - 5.00pm | 10.00am - 5.00pm | Closed |
Day |
Sales |
| Black Friday 29th November | 8:00am - 10:00pm |
| Saturday 30th November | 9:00am - 8:00pm |
| Sunday 1st December | 9.00am - 8.00pm |
| Cyber Monday 2nd December | 8:00am - 10:00pm |
Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.
*Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure
