Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Contact Us

Sales Team
0330 678 1450

Buy online for fast, free and no contact delivery

Monday - Friday 9.00am - 7.00pm

Saturday & Bank Holidays - 9.00am - 6.00pm

Sunday - 8.00am - 4.00pm

Customer Services Team
0330 678 0520

Monday - Friday 8.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm


Speak to our customer service agents via Live Chat

Alternatively email our agents by login into your My Account

My Account
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Contact Us

Customer Service update

In the light of the current situation we are adapting our business to enable us to provide the best service to our customers whilst ensuring the safety of our employees therefore all customer service queries will be via Live Chat and Call

Before you contact us...

The answer to your query may be found on our Frequently Asked Questions page to help you save time. If you wish to make amendments to your personal details, you can easily do this through My Account

Contact our Team

Sales Team

0330 678 1450

Customer Service Team

0330 678 0520

Contact our Customer Service Team

If you have any queries after you receive your order such as details about your cashback, exchanges or returns then we have the below options to help you:

Please note: Unfortunately we can not guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before dispatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

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My Account

My account

You can find a lot of answers in your My Account. In here you can track your delivery, get an update on the status of your cashback claim and also find answers to some of our most frequently asked questions.

Additionally, if you wish to update your personal details, you can also amend these through My Account

To register, click on the Register tab and enter your Order ID and Email address here.

If you have registered, enter Order ID and password.

Track your delivery

All you need is your tracking number; you will find this on your dispatch email. Simply click DPD Tracking and enter the tracking number to track your parcel or you can call DPD customer services on 08445 560 560*.


Our networks
  • O2: 202 from your O2 phone or 0344 809 0202
  • Vodafone: 191 from your Vodafone phone or 03333 040 191
  • EE: 150 then 33 from your EE phone or 07953 966 250
  • iD Mobile Visit ID website here for more details
  • Virgin: 789 from your Virgin phone or 0345 6000 789

Operating Hours


Customer Service



Monday to Friday 8:00am until 7:00pm 9.00am until 7.00pm 8.00am until 7.00pm
Saturday 9:00am until 6:00pm 9:00am until 5:30pm 9.00am until 6.00pm
Sunday 10.00am - 5.00pm Closed 10.00am until 5.00pm

Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

*Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure