Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Talk to Us

Sales Team
0330 678 1450

Monday - Friday 9.00am - 8.00pm

Saturday 9.30am - 6.00pm

Customer Services Team
01509 615 474

Monday - Friday 9.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm


Login to your My Account to track you order, claim your cashback or update your details

My Account
LG mobile phone contracts

Contact Us

Before you contact us...

The answer to your query may be found on our Frequently Asked Questions page to help you save time. If you wish to make amendments to your personal details, you can easily do this through My Account

Contact our Team

Contact our Sales Team

If you have any queries relating to an order you have not received, such as deposits, credit check results or anything related to ordering a new mobile phone please call our sales team on 0330 678 1450*

Contact our Customer Service Team

Please note: Unfortunately we can not guarantee that the seal on your mobile phone box won't be broken. This is due to spots checks that are made in our warehouse before dispatch. If the seal has been broken when you receive your phone, this is the reason why and there is no need to contact us.

If you have any queries after you receive your order such as details about your cashback, exchanges or returns then we have the below options to help you:

LG phone features

My Account

My account

You can find a lot of answers in your My Account. In here you can track your delivery, get an update on the status of your cashback claim and also find answers to some of our most frequently asked questions.

Additionally, if you wish to update your personal details, you can also amend these through My Account

To register, click on the Register tab and enter your Order ID and Email address here and enter your Order ID and Email address

If you have registered, enter Order ID and password.

Track your delivery

All you need is your tracking number; you will find this on your dispatch email. Simply click DPD Tracking and enter the tracking number to track your parcel or you can call DPD customer services on 08445 560 560*.


Our networks
  • O2: 202 from your O2 phone or 0344 809 0202
  • Vodafone: 191 from your Vodafone phone or 03333 040 191
  • EE: 150 then 33 from your EE phone or 07953 966 250
  • iD Mobile Visit ID website here for more details
  • Virgin: 789 from your Virgin phone or 0345 6000 789

Contact us by email or phone

If you are an existing customer of ours, then you can email us by logging into your online My Account and selecting 'Contact Us' from the top menu.

If you are unable to find the answer to your query in the My Account area and the query is not relating to your network provider then our Customer Service Team can help regarding your after-sales queries and can be contacted by calling 01509 615 474 (Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure).

Normal Operating Hours


Monday to Friday



Customer Services

8:00am until 7:00pm

9:00am until 6:00pm

10:00am until 5:00pm


9:00am until 8:00pm

9:30am until 6:00pm


Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.

*Calls billed at standard local rate. Mobile rates may vary, please check with your service provider if unsure