With over 25 years' experience, Mobiles.co.uk is the UK's first and longest-running online mobile phone retailer. Today we still offer the same level of customer care we always have, ensuring that our range of cheap mobile phones is as impressive as always.

But what makes shopping online at Mobiles.co.uk such a great experience?

Here’s a quick look at the services we provide, as well as information on our expert customer services aftercare. So, if you run into any difficulties, don’t hesitate to get in touch, as we’ve got it covered!

Services we offer at Mobiles.co.uk

Free Next Day Handset Delivery

Receiving your handset is as easy as 1,2,3. After your order has been successfully processed, you’ll receive further updates when your items are out for delivery. Our DPD couriers will send you an email or text confirming your delivery date, along with the option to change your delivery day if required.

DPD

On the day of delivery, you'll receive another email or text confirming a one-hour timeslot. You can also download the DPD app if you want to keep a closer eye on your parcel, so no need to wait in all day for the van to arrive.

Delivery is always free - another of our promises to you. Regardless of what you order, we won't charge you to receive it. All handsets are delivered by courier, for a secure and reliable experience!

SIM Cards Delivery

Mobiles.co.uk will send out your new SIM through Royal Mail 2nd Class. Please allow up to 3 - 5 days to receive your SIM.

For more delivery information, take a look here.

‘My Account’ Area

Head over to ‘My Account’, where you can check your order status, earn cash for recommending friends and get exclusive access to other perks and discounts.

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As soon as you've placed your order you can register for an account by following the link here, where you’ll be able to register for an account in a few easy steps. If you have registered, just enter your Order ID and password to gain access to your account.

In your 'My Account' area, you can:
• View current order status
• Claim cashback (if you have a cashback deal) and view claim dates
• Let us know if you’ve ported your number
• Update your personal details
• Contact Customer Services

Warranty

When shopping with Mobiles.co.uk, all handsets include a manufacturer’s warranty of up to 24 months, for added peace of mind.

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In addition to this, we offer our own retailers’ warranty too. If your handset develops an issue in the first 30 days of receipt, you can contact our dedicated customer services team by logging in to your 'My Account’ area. If your handset experiences problems outside the first 30 days, please visit your local Currys store, where the staff will be happy to help.

Expert Customer Aftercare

There are many ways you can get in touch with our friendly staff. You can call, email, or if you're an existing customer, log in to your 'My Account' and send us a message. Alternatively, you may find the answer to your query in our Help & Support Centre.

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How to get in touch

If you’re unable to find the answer you need through our FAQs, you can get in touch through our Live Chat feature. This can be found either on our ‘Help’ page or in the ‘My Account’ section under ‘Contact Us’. Alternatively, you can call our Sales Team at 0330 678 1450. If you need help with an order you’ve already placed, you can reach our Customer Service Team on 0330 678 0520.

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Summary

At Mobiles.co.uk, we pride ourselves on great value, as well as speedy service and hassle-free delivery, with our award winning team always on hand to help!

For the latest contract, upgrade or SIM free deals, head on over to Mobiles.co.uk to take a look at the huge range available.