Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Contact Us

Sales Team
0330 678 1450

Buy online for fast, free and no contact delivery

Monday - Friday 8.00am - 8.00pm

Saturday & Bank Holidays - 9.00am - 5.30pm

Customer Services Team
0114 452 9665

Monday - Friday 9.00am - 8.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm

or

Speak to our customer service agents via Live Chat

Alternatively email our agents by login into your My Account

My Account

Mobile Details

To perform a check with your network we need some details about your current mobile phone contract.

This is the CMS content for mobiles UEC checker phone number for O2.
This is the CMS content for mobiles UEC checker phone number for EE.
This is the CMS content for mobiles UEC checker phone number for Three.

Mobile Phone Upgrade Deals

Need a better suited tariff, or maybe you're looking for that brand new smart phone? It doesn’t matter if you bought your current phone contract from a different retailer, anyone can upgrade through mobiles.co.uk, across our range of major network providers.

Keep your number
No credit check

Why should I upgrade?


Upgrading your phone is the easiest way to continue your contract. By choosing an upgrade deal you don’t have to worry about transferring your mobile number to a new agreement, and there will be no overlap on your bills, as the old agreement ends and the new one starts.

When you upgrade you’ll receive a new SIM to activate. It will activate with your existing number, so all your friends and family can continue to contact you as normal. You also have the option of receiving a new handset to enjoy with your new contract.

Can I upgrade with mobiles.co.uk?


Yes you can. It doesn’t matter if your last contract was purchased through a different retailer, or if you ordered directly with your network. We’re authorised resellers of several major mobile networks, so you place your order from us with confidence.

Here at mobiles.co.uk, we’re always working to find the best upgrade deals for you. This means you can enjoy great prices and fantastic savings all year round, often with deals that you won’t find elsewhere. Just take a look to see what we have to offer.

Do I need to upgrade to the same network?


Yes, when you place an upgrade order, you’re essentially continuing your connection with your current network provider. Therefore if you’re currently on EE, your upgrade deal would be through EE. If you’re on Vodafone, you’d purchase a Vodafone, and so on.

Recently, however, our relationship with O2 came to an end. If you’re an O2 customer looking to upgrade, there’s no need to worry however, as we can still find a money-saving deal for you. Not only that, we’ll ensure that you keep your existing number

Latest upgrade handsets


When upgrading, your new plan is completely up to you. You can choose to get the latest flagship handset, or you can go for a budget-friendly phone. Similarly, you can up your monthly allowances, or choose a reduced plan if you’d rather reduce your monthly outgoings.

In fact, you don’t have to choose a new handset at all when you upgrade. If you’re happy with your current mobile, you can opt for a SIM-only upgrade deal. With this choice, you’ll receive just a SIM, lowing your monthly bills, or affording you larger allowances for a similar cost.

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