Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

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Sales Team
0330 678 1450

Monday - Friday 9.00am - 8.00pm

Saturday 9.30am - 6.00pm

Customer Services Team
01509 615 474

Monday - Friday 9.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm

or

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Terms & Conditions

Everything you need to know about our Terms

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Terms & Conditions of Sale

To see our Terms & Conditions of Sale please click here. (PDF)

Returns Policy

To see our Terms & Conditions for refunds and exchanges please click here. (PDF)

Cashback Policy

To see our policy on claiming cashback and discounted line rental please click here.

Phone Trade-In Terms & Conditions

To see the Terms & Conditions for our mobile phone trade-in service please click here. (PDF)

Phone Care Insurance Terms & Conditions

To see the Terms & Conditions for Phone Care Insurance (April 2019 - present) please click here. (PDF)

To see the Terms & Conditions for Phone Care Insurance (Oct 2018 - April 2019) please click here. (PDF)

To see the Terms & Conditions for Phone Care Insurance (May 2018 - October 2018) please click here. (PDF)

To see the Terms & Conditions for Phone Care Insurance (April 2016 - May 2018) please click here. (PDF)

To see the Terms & Conditions for Phone Care Insurance (September 2015 - April 2016) please click here. (PDF)

To see the Terms & Conditions for Phone Care Insurance (May 2015 - September 2015) please click here. (PDF)

To see the Terms & Conditions for Phone Care Insurance (September 2013 - May 2015) please click here. (PDF)

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