Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Contact Us

Sales Team
0330 678 1450

Buy online for fast, free and no contact delivery

Monday - Friday 8.00am - 8pm

Saturday & Bank Holidays - 9.00am - 5.30pm

Sunday - Closed

Customer Services Team
0114 452 9665

Monday - Friday 9.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm

or

Speak to our customer service agents via Live Chat

Alternatively email our agents by login into your My Account

My Account

Terms & Conditions

Network Terms and Conditions

To read this information, you will need Adobe Acrobat Reader. A free download is available here.

EE Terms & Conditions

To see EE Terms & Conditions please click here. (PDF)

Vodafone Terms & Conditions

To see Vodafone Terms & Conditions please click here.

ID Mobile Terms & Conditions

To see ID Mobile Terms & Conditions please click here. (PDF)

Everything you need to know about our Terms

Terms & Conditions of Sale

To see our Terms & Conditions of Sale please click here. (PDF)

Returns Policy

To see our Terms & Conditions for refunds and exchanges please click here. (PDF)

Cashback Policy

To see our policy on claiming cashback and discounted line rental please click here.

Phone Trade-In Terms & Conditions

To see the Terms & Conditions for our mobile phone trade-in service please click here. (PDF)

Phone Care Insurance Terms & Conditions

To see the Insurance Product Information Document for Phone Care Insurance please click here.

To see the Terms & Conditions for Phone Care Insurance (December 2019 - present) please click here.

To see the Terms & Conditions for Phone Care Insurance (October 2019 - November 2019) please click here.

To see the Terms & Conditions for Phone Care Insurance (June 2019 - October 2019) please click here.

Phone Care Insurance Privacy Policy

To see the Privacy Policy for Phone Care Insurance (June 2019 - present) please click here. (PDF)

Loading...