Terms & Conditions

Network Terms and Conditions

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Vodafone Terms & Conditions

To see Vodafone Terms & Conditions please click here.

ID Mobile Terms & Conditions

To see ID Mobile Terms & Conditions please click here. (PDF)

Everything you need to know about our Terms

Terms & Conditions of Sale

To see our Terms & Conditions of Sale please click here. (PDF)

Returns Policy

To see our Terms & Conditions for refunds and exchanges please click here. (PDF)

Cashback Policy

To see our policy on claiming cashback and discounted line rental please click here.

Phone Trade-In Terms & Conditions

To see the Terms & Conditions for our mobile phone trade-in service please click here. (PDF)

Phone Care Insurance Terms & Conditions

To see the Insurance Product Information Document for Phone Care Insurance please click here.

To see the Terms & Conditions for Phone Care Insurance (December 2019 - present) please click here.

To see the Terms & Conditions for Phone Care Insurance (October 2019 - November 2019) please click here.

To see the Terms & Conditions for Phone Care Insurance (June 2019 - October 2019) please click here.

Phone Care Insurance Privacy Policy

To see the Privacy Policy for Phone Care Insurance (June 2019 - present) please click here. (PDF)