The General Data Protection Regulation (GDPR) comes into effect on 25/05 and we've updated our Privacy Policy to give you more information about what we do with your personal data and about your rights. By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our Cookie Policy.

The General Data Protection Regulation (GDPR) comes into effect on 25/05 and we've updated our Privacy Policy to give you more information about what we do with your personal data and about your rights. By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our Cookie Policy.

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Customer Service

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Customer Services Team

As we transition to remote working, phone and email is currently unavailable. We expect to be able to provide email support from 30th March however please only email us if your query is urgent. Please log into your My Account to email your enquiry and we will aim to respond as soon as colleagues are remote working.

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Terms & Conditions

Network Terms and Conditions

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EE Terms & Conditions

To see EE Terms & Conditions please click here. (PDF)

O2 Terms & Conditions

To see O2 Terms & Conditions please click here. (PDF)

Vodafone Terms & Conditions

To see Vodafone Terms & Conditions please click here.

ID Mobile Terms & Conditions

To see ID Mobile Terms & Conditions please click here. (PDF)

Everything you need to know about our Terms

Terms & Conditions of Sale

To see our Terms & Conditions of Sale please click here. (PDF)

Returns Policy

To see our Terms & Conditions for refunds and exchanges please click here. (PDF)

Cashback Policy

To see our policy on claiming cashback and discounted line rental please click here.

Phone Trade-In Terms & Conditions

To see the Terms & Conditions for our mobile phone trade-in service please click here. (PDF)

Phone Care Insurance Terms & Conditions

To see the Insurance Product Information Document for Phone Care Insurance please click here.

To see the Terms & Conditions for Phone Care Insurance (December 2019 - present) please click here.

To see the Terms & Conditions for Phone Care Insurance (October 2019 - November 2019) please click here.

To see the Terms & Conditions for Phone Care Insurance (June 2019 - October 2019) please click here.

Phone Care Insurance Privacy Policy

To see the Privacy Policy for Phone Care Insurance (June 2019 - present) please click here. (PDF)