Track your order, update your details and claim your cashback all in your account.
No need to call us.My Account
ALWAYS FREE - another of our promises to you. Regardless of what you order we won't charge you to receive it. All handsets are delivered by courier, which we believe makes the process of receiving your new phone secure, reliable and most of all FREE.
We've teamed up with DPD to deliver all our handsets. With them, you'll get a notification of the hour your parcel will be delivered. So no more waiting in all day for the van to arrive.
SIMs are sent out by 2nd class Royal Mail, and will be with you within 5 working days.
No need to sign or wait in at all.
As often as possible we aim to deliver your parcel the next day. Your delivery time is based on when you ordered. This is all detailed in the table below:
Waiting for your order?
All Orders: Delivery within 3-5 working days
No delivery tracking available
We aim to keep you up to date with the progress of you order. To save you having to call, you can track your order progress in your My Account area by clicking here. If we need extra information from you or the handset you have chosen is out of stock, your personal account will tell you everything you need to know.
If for any reason you miss your delivery slot DPD will leave a card that looks like this:
DPD will then try again the next working day. The card will have a phone number allowing you to arrange a delivery day to suit you or to collect from your nearest depot.
We understand that you may not be available when DPD come to deliver, however we're not able to change your delivery address once your order has been processed.
Delivery to Northern Scotland and UK Offshore locations may take up to 5 working days. A full list of all postcodes where next day delivery is not available can be found below:
|Aberdeen||All AB postcodes||Up to 2 days|
|Dundee||DD9 - 11||Up to 2 days|
|Dumfries & Galloway||DG6 - 9||Up to 2 days|
|Scottish Borders||EH46, TD3, TD11||Up to 2 days|
|Stirlingshire||FK18 - 21, G63||Up to 2 days|
|Dunbartonshire||G60, G82||Up to 2 days|
|Argyll and Bute||G83 - 84, PA20 - 40||Up to 2 days|
|Argyll and Bute||PA41 - 78||Up to 3 days|
|Western Isles||All HS postcodes||Up to 5 days|
|Isle of Man||All IM postcodes||Up to 2 days|
|Highlands||IV1, IV5 - 9, IV25||Up to 3 days|
|Highlands||IV28, IV63, PH49 - 50||Up to 3 days|
|Highlands||IV2 - 3, IV10 - 24||Up to 4 days|
|Highlands||IV26, IV30 - 32, IV36||Up to 4 days|
|Highlands||IV40, PH20, PH23 - 26||Up to 4 days|
|Highlands||IV4, IV41 - 49, IV51 - 56||Up to 5 days|
|Highlands||PH30 - 44||Up to 5 days|
|Ayrshire||KA27 - 28||Up to 2 days|
|Lanarkshire||ML11 - 12||Up to 2 days|
|Perthshire||PH17 - 19||Up to 2 days|
|Shetland Isles||All ZE postcodes||Up to 3 days|
|Scilly Isles||TR21 - 25||Up to 3 days|
|Northern Ireland||All Bt postcodes||Up to 2 days|
|Channel Islands||All GY & JE postcodes||Up to 2 days via Yodel|
If your order has not been despatched (we will send an email when it has), call our customer services team on 01509 615 474 to cancel or amend it.
If we've already sent your item, you may be able to return or exchange it. Please visit our Exchanges and Returns section here for more information.
If you've received your order but something is missing from the box, you should:
We're really sorry to hear you're having problems with delivery of your parcel. Firstly, there is a few things you can do:
If you have tried all the above and are still unable to locate your parcel, our customer services team would really like to help.
You can contact them by calling 01509 615 474.