Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Talk to Us

Sales Team
0871 220 3580

Calls cost 13p per minute plus your telephone provider's access charge.

Call Us

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account

Delivery Information

Everything about your delivery service with DPD

ALWAYS FREE - another of our promises to you. Regardless of what you order we won't charge you to receive it. All handsets are delivered by courier, which we believe makes the process of receiving your new phone secure, reliable and most of all FREE.

How it works

How it works for handsets and free gifts

We've teamed up with DPD to deliver all our handsets. With them, you'll get a notification of the hour your parcel will be delivered. So no more waiting in all day for the van to arrive.

DPD logo

Receiving your handset is easy as 1,2,3.

  1. You complete your order with us and receive confirmation that your items are out for delivery View confirmation form
  2. DPD will send you an email or text confirming your delivery date, with the option to change View Shipped notification
  3. On the day of delivery you'll receive another email or text confirming the hour it will be delivered and by who View Out for delivery

How it works for SIM cards

SIMs are sent out by 1st class Royal Mail, and will be with you within 5 working days.

No need to sign or wait in at all.

SIM card

Christmas Delivery Notice

Next Day Christmas Delivery

  • Orders placed up to 9pm Thur 21st December will be delivered by Mon 25th Dec.
  • Orders placed after 9pm Thur 21st December will be delivered from Wed 27th December, unless Saturday or Sunday delivery is selected during checkout.
  • Weekend Christmas Delivery

  • Orders placed up to 9pm Thur 21st December with 'Saturday' delivery, will be shipped within the agreed cut of timelines at checkout.
  • Delivery timetable

    As often as possible we aim to deliver your parcel the next day. Your delivery time is based on when you ordered. This is all detailed in the table below:

    Waiting for your order?

    Your new contract or upgrade

    Delivered by DPD logo

    Orders placed
    Estimated delivery
    Mon-Thu
    before 6pm
    Next day delivery
    7:30am - 6pm
    After 6pm Thu
    - 4pm Sat
    Following Tuesday
    7:30am - 6pm
    After 4pm Sat
    - 5pm Mon
    Following Tuesday
    7:30am - 6pm

    Your new Pay As You Go phone

    Delivered by DPD logo

    Orders placed
    Estimated delivery
    Mon-Thu
    before 6pm
    Next day delivery
    7:30am - 6pm
    After 6pm Thu
    - 4pm Sat
    Following Tuesday
    7:30am - 6pm
    After 4pm Sat
    - 5pm Mon
    Following Tuesday
    7:30am - 6pm

    Your new SIM only contract

    Delivered by Royal Mail logo

    All Orders: Delivery within 3-5 working days

    No delivery tracking available

    There are exceptions to this:

    • If you live in Northern Scotland/UK offshore locations, where delivery may take up to 5 working days
    • If you do not meet our network acceptance or our security criteria - If you think this may be the case, log in to your personal account here to find out
    • If we need further information - If you think this is the case, log in to your personal account here to provide the information we need to complete your order
    • If an item is out of stock, we will email you regular updates to keep you in the know

    Track my order

    There are a couple of ways to track your order

    1. With DPD click here to track your order. You’ll need your parcel number which is on any texts or emails you've received
    2. You can track the status of order by simply logging in to your My Account area. From here you can track and get the current status of your order

    I haven't received any emails about my delivery

    We aim to keep you up to date with the progress of you order. To save you having to call, you can track your order progress in your My Account area by clicking here. If we need extra information from you or the handset you have chosen is out of stock, your personal account will tell you everything you need to know.

    I’ve got a missed delivery card

    If for any reason you miss your delivery slot DPD will leave a card that looks like this:

    DPD will then try again the next working day. The card will have a phone number allowing you to arrange a delivery day to suit you or to collect from your nearest depot.

    DPD card

    Can I change my delivery address?

    We understand that you may not be available when DPD come to deliver, however we're not able to change your delivery address once your order has been processed.

    Contacting DPD

    To contact DPD simply visit their website at www.dpd.co.uk

    To track your order click here or to contact their customer service team click here

    Northern Scotland/Offshore UK Deliveries

    Delivery to Northern Scotland and UK Offshore locations may take up to 5 working days. A full list of all postcodes where next day delivery is not available can be found below:

    Location Postcode area Delivery
    Aberdeen All AB postcodes Up to 2 days
    Dundee DD9 - 11 Up to 2 days
    Dumfries & Galloway DG6 - 9 Up to 2 days
    Scottish Borders EH46, TD3, TD11 Up to 2 days
    Stirlingshire FK18 - 21, G63 Up to 2 days
    Dunbartonshire G60, G82 Up to 2 days
    Argyll and Bute G83 - 84, PA20 - 40 Up to 2 days
    Argyll and Bute PA41 - 78 Up to 3 days
    Western Isles All HS postcodes Up to 5 days
    Isle of Man All IM postcodes Up to 2 days
    Highlands IV1, IV5 - 9, IV25 Up to 3 days
    Highlands IV28, IV63, PH49 - 50 Up to 3 days
    Highlands IV2 - 3, IV10 - 24 Up to 4 days
    Highlands IV26, IV30 - 32, IV36 Up to 4 days
    Highlands IV40, PH20, PH23 - 26 Up to 4 days
    Highlands IV4, IV41 - 49, IV51 - 56 Up to 5 days
    Highlands PH30 - 44 Up to 5 days
    Ayrshire KA27 - 28 Up to 2 days
    Lanarkshire ML11 - 12 Up to 2 days
    Perthshire PH17 - 19 Up to 2 days
    Shetland Isles All ZE postcodes Up to 3 days
    Scilly Isles TR21 - 25 Up to 3 days
    Northern Ireland All Bt postcodes Up to 2 days
    Channel Islands All GY & JE postcodes Up to 2 days via Yodel

    To track your order click here or to contact their customer service team click here

    FAQs and troubleshooting

    Cancelling or changing my order

    If your order has not been despatched (we will send an email when it has), call our customer services team on 01509 615 474 to cancel or amend it.

    If we've already sent your item, you may be able to return or exchange it. Please visit our Exchanges and Returns section here for more information.

    There are items missing from my order

    If you've received your order but something is missing from the box, you should:

    • If you have ordered a a phone with a free gift from our Third party, please allow 2 working days to receive the free gift
    • If something is missing, then you need to call us on 01509 615 474

    I've tracked my parcel and it's showing as delivered, but I haven't received it

    We're really sorry to hear you're having problems with delivery of your parcel. Firstly, there is a few things you can do:

    • Check with other household members to see if they have the parcel
    • Check with your neighbors, DPD may have passed your parcel to them to make sure you receive it
    • Check in a safe place

    If you have tried all the above and are still unable to locate your parcel, our customer services team would really like to help.
    You can contact them by calling 01509 615 474.