Track your order, update your details and claim your cashback all in your account.
No need to call us.My Account
A refurbished phone is a handset that has been purchased and then returned to us. These are mostly change-of-mind situations whereby a phone is returned within the cooling off period. In other cases, a phone may be returned due to a technical fault, and then repaired by expert technicians to ensure its fit for resale.
You might be wary of ordering a refurbished phone, but there’s no need to worry. Our stock is provided directly from mobile manufacturers, who have expertly inspected the goods to ensure they’re in top working order. This gives you peace of mind, as well as great savings.
As well as being kind on your wallet, ordering a refurbished phone is also great news for the environment. With components being re-used, this means less of an environmental footprint than a newly-manufactured phone.
Want to browse second hand iPhones? See our full range of refurbished iPhone deals?
Yes, they’re subject to the same warranty as brand new handsets. As with our new handsets, all refurbished phones are covered by a 12 month warranty. In fact, if your phone should develop a manufacturer’s fault within the first month of ownership, we’ll send a courier to your home to pick up the phone, and get this exchanged in our warehouse right away, so you don’t have to wait ages without a working phone.
Outside of the first month, you’re covered by free repairs at your local Carphone Warehouse store, should the phone develop a fault during the first year. As well as the one-year retailer's warranty provided by us, most handsets are also covered by a manufacturer's warranty too. This differs depending on the manufacturer, so you may wish to check this at the point of sale. The warranty offered by us doesn’t affect the manufacturer’s, with most mobile brands offering 12 or 24 months alongside our own. So even if your refurbished phone develops a fault somewhere down the line, you get the same level of cover as your do with a brand new device.
When sat side-by-side, there’s not much that would separate a cheap refurbished phone from a new phone. Other than a cheaper price-tag and a non-branded box, you still get a fully working handset, full warranty, the excitement of receiving a great bit of tech, and complete piece of mind.
The difference between a refurbished phone and a used phone is that you know what you're getting when you order a refurb. All our refurbished stock is reconditioned by experts to ensure it's in perfect working order, and is protected by the usual cooling-off period and warranty.
New phones arrive in their original box, with all accessories included. However, they’re listed at our regular prices, so you don’t get the extra savings. You’re covered by a warranty to protect against manufacturer faults, which is included when you buy refurbished phones too.
Buying a used phone from an online marketplace means there are more variables to consider. These phones may suffer from cosmetic damage, wear-and-tear, battery deterioration, and any other factors that can arise from set period of ownership. When buying a used phone, you'd need to enquire thoroughly beforehand, as well as trust the description provided by the seller.
So if you’re looking for the latest tech without forking out the usual price-tag, a refurbished smartphone might be the perfect option for you. Other than receiving a plain box and fewer accessories, you get a great handset in top working order with full warranty protection, all for a significantly reduced price. What’s not to love?
Can't decide whether to get the iPhone 7 Plus or the cheaper SE? Our guide comparing each model will help you select the Apple iPhone that's right for you.
Learn the differences between Samsung's new flagship devices, the Galaxy S8 and the Galaxy S8 Plus, to discover which smartphone is perfect for you.
What are the differences between the new Google Pixel 2 and Google Pixel 2 XL? And which device is right for you? Find out more right here...