Customer Service

Track your order, update your details and claim your cashback all in your account.

No need to call us.

My Account
Contact Us

Sales Team
0330 678 1450

Buy online for fast, free and no contact delivery

Monday - Friday 9.00am - 7.00pm

Saturday & Bank Holidays - 9.00am - 6.00pm

Sunday - 8.00am - 4.00pm

Customer Services Team
0330 678 0520

Monday - Friday 8.00am - 7.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm


Speak to our customer service agents via Live Chat

Alternatively email our agents by login into your My Account

My Account

Resister A Complaint

Before you email

The satisfaction of our customers is very important to us at and we have a dedicated team to help our customers with any queries.

Before you email; if you have any pre-sales queries please contact our sales team on 0330 678 1450, we may also be able help you online. Here are some of the main things people contact Dan about:

Returns - Find out everything about our returns and exchanges process

Cashback - How to claim and receive your cashback

Account login

Another useful way to receive information about your order and order status is to login into your online account. Through your account you can access your personal details and update your mobile phone number. You can also find information regarding your cashback claims and browse through useful tips which help you avoid difficulty when claiming. For customers who have purchased insurance through, your personal insurance details are available.

To access your account please click here: My Account

Contacting us about your experience

If you have already taken the previous steps and spoken to customer services, but still feel that your issue hasn't been resolved, then our Head of Operations - Dan Luik, will be keen to hear about your experience and help resolve it for you.

Just click through to the form and follow the instructions. You will recieve an automatic reply so you know Dan and his team have received your information. A personal response will be emailed to you within 24 hours.

To contact Dan Luik, please click here: Contact Dan Luik