Customer Service

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Sales Team
0330 678 1450

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Monday - Friday 8.00am - 8.00pm

Saturday & Bank Holidays - 9.00am - 5.30pm

Customer Services Team
0114 452 9665

Monday - Friday 9.00am - 8.00pm

Saturday 9.00am - 6.00pm

Sunday 10.00am - 5.00pm

or

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Alternatively email our agents by login into your My Account

My Account

Looking for O2 and EE?

Our relationship with EE has ended on 1st October and O2 on 31st March. There will be no immediate impact to customers who have an EE or O2 Connection and we will continue to offer support and advice. There will be no change to your package or service or the prices and duration of your current deal, whether you have recently purchased EE with us, or are looking at buying now. We also continue to be here to help with you with future choices by offering a wide range of option at the end of your contract. You can Switch & Save with our award winning networks iD mobile, Vodafone, Virgin Media and Voxi

All you need to do is send PAC via a free text message to 65075. You’ll then receive a PAC (Port Authorisation Code) from the network provider you want to leave.

Alternatively, you can request your PAC by calling your current provider.

Once you have your PAC, just follow the steps below, according to which network you’re switching to.

I'm switching to

  1. Contact Vodafone within 30 days by calling either 191 from your Vodafone handset, or 03333040191 from any other line, and give them your PAC.

  2. Alternatively, you can enter your PAC using this online form.
  1. Contact iD Mobile within 30 days by calling either 7777 from your iD Mobile handset, or 03330037777 from any other line, and give them your PAC.

  2. Alternatively, you can enter your PAC using this online form.
  1. Contact Virgin within 30 days by calling either 789 from your Virgin handset, or 08456000789 from any other line, and give them your PAC.
  1. 5G Unlimited Data Plan
  2. Entertainment packages from Spotify to Now TV
  3. VeryMe Rewards daily perks

  1. 30 Days Sim only plans
  2. Data rolling
  3. 4G and wifi calling

  1. Data free messaging through social apps
  2. Data rollers
  3. Roaming in 43 EU countries

  1. No contract
  2. Endless Social media
  3. Endless data roaming

FAQS

What’s changed?

As of 1st October 2020, our relationship with EE has ended and as of 31st March 2020, our relationship with O2 has ended. This will have no impact on customers with an EE or O2 connection purchased through ourselves, and we’ll continue to provide advice and support, as well as great deals with Vodafone, iD Mobile, Virgin and Voxi.

Why can I no longer buy EE or O2 here?

We’ve decided to move to a new type of mobile offer, which is more flexible and transparent and will continue to offer exceptional value. We still range a wide selection of networks, including the award-winning iD Mobile, Vodafone, Voxi and Virgin Media.

What will happen if I have an EE or O2 contact through Mobiles.co.uk?

If you currently have an EE or O2 connection through Mobiles.co.uk, there will be no immediate change. We will continue to offer support and advice, and there will be no change to your contract or service. We also offer a wide range of options when your contract ends.

What should I do if I want an EE or O2 contract or upgrade?

Although we no longer sell EE or O2 connections, we’ll continue to offer some of the most competitive deals on the market. We still offer a great range of choices when you’re looking for a new deal, with tariffs from Vodafone, iD Mobile, Voxi and Virgin Media.

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