Mobile Phone Upgrade Deals

As long as your handset is eligible for an upgrade, it’s a relatively easy process. Just add an upgrade deal to your basket, and follow prompts to add your existing number and other information.

You’ll be eligible to upgrade once you reach the end of your contract. However, EE users may upgrade 45 days before the end of their contact, and Vodafone users can upgrade 75 days early.

Yes, but you’ll have to pay off the remainder of your contract first. This is equivalent to the line rental left to pay. The less time you have left on your contract, the cheaper this will be.

You can discover your upgrade eligibility date by contacting your network to ask, or logging into your network account. Alternatively you can call our sales team who will let you know.

No, an upgrade means you continue your agreement on your current network, on a new contract. If you want to move network, you’ll need to order a new deal.

This is entirely up to you. You can keep it, sell it, give it away, recycle it, or hold onto it as a spare. Alternatively, you can upgrade onto a SIM-only deal and continue to use it.

Yes, all the information saved to your device won’t go anywhere once your contact ends. To transfer content to your new device, you’ll need to refer to the user manual for your phone.

Yes, it doesn’t matter which retailer you used for your last contract. Just select an upgrade deal on your current network, and let us know your current mobile number when prompted.